Head Receptionist - Hotel

C&E Recruitment; England; On-site; GBP 31,000; Full time

Job summary

A recruitment agency is seeking an experienced Head Receptionist for a 4-star hotel in Windsor. The role involves leading the reception team, ensuring excellent guest service, and overseeing daily operations. Applicants should have a minimum of 2 years' experience in a similar role, strong organizational skills, and IT literacy. The position offers a salary of £31,000 and various perks including paid time off for birthdays, employee assistance programs, and training opportunities.

Benefits

Salary of £31,000

40 hour week

5 days on, 2 days off

Service bonus

Paid day off for your birthday

Employee Assistance Programme

Training and development opportunities

Employee discounts at all hotels

Qualifications

• Minimum of 2 years' experience as a Senior Receptionist in a quality hotel.
• Proven man-management skills, coaching, and team building.
• Good understanding of health and safety legislation.

Responsibilities

• Lead the reception team and oversee daily operations.
• Motivate staff and ensure excellent guest service.
• Implement and monitor systems and procedures.

Skills

Team leadership

Organizational skills

IT literacy

Customer service

Tools

Microsoft Office

Opera PMS

Job description

Head Receptionist - Hotel

We are looking for an experienced Head Receptionist to lead the reception team as this lovely 4 star hotel in Windsor. As Head Receptionist you will run the reception shifts on a day to day basis of the front desk team and will report into the Reception Manager.

The Perks

As Head receptionist you can look forward to the following:

• Salary of £31,000
• 40 hour week
• 5 days on, 2 days off
• service on top of basic
• A paid day off for your birthday
• 24/7 Employee Assistance Programme for you and your family
• group Rewards for going the extra mile & delivering exceptional guest service.
• Employee appreciation events
• Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group
• Opportunities for training and development & recognising your potential.

The Place
A 4-star riverside hotel in Windsor comprised of several characterful buildings clustered around a historic cobbled street by Eton Bridge. They have a fabulous collection of individually styled bedrooms, a modern conference centre and leisure Club with a gym, outdoor jacuzzi and sauna. The hotel has a riverside restaurant and lounge bar and is the perfect setting for both corporate and leisure guests.

The Person

The ideal Head Receptionist will have the following:

• A minimum of 2 years' experience as a Senior Receptionist in a quality hotel of a similar size or at Head Receptionist in a smaller property.
• Self-motivation and be able to motivate others to achieve through proven man-management skills, coaching and team building.
• Strong organisational skills and be able to implement, work with and monitor systems and procedures ensuring attention to detail at all times.
• Good understanding of all applicable health and safety legislation.
• Be IT literate - Microsoft Office, Opera PMS preferred
• An excellent command of written & spoken English and numeracy.
• happy with shift work 7am-3pm, 3pm-11pm and weekends

If you are an experienced Head Receptionist Apply today!