Head Receptionist

Together Dental; Wellingborough; On-site; GBP 24,000 - 36,000; Full time

Job summary

An established industry player in dental care is seeking a Head Receptionist to enhance patient experiences at their Wellingborough practice. This full-time role offers a supportive environment where you can develop your skills while managing a busy reception area. You will play a vital role in coordinating appointments, maintaining patient records, and ensuring smooth operations. With a focus on exceptional customer service, this position is perfect for a motivated individual looking to grow in their career within a caring and friendly team. Enjoy benefits like your birthday off, discounted dental treatment, and opportunities for further education.

Benefits

Staff referral schemes

Birthday off each year

Discounted dental treatment

Support from People Team

Fully funded DBS checks

Employee Assistance Platform

Funding for further education

Career mobility opportunities

Pension auto-enrolment

Qualifications

• Strong receptionist or administrative experience required.
• Ability to manage a varied workload and maintain confidentiality.

Responsibilities

• Provide an excellent patient experience and manage the reception area.
• Ensure dental appointments are booked correctly and records are up-to-date.

Skills

Outstanding customer service skills

Strong interpersonal skills

Excellent telephone manner

Organisational skills

Attention to detail

Ability to operate a computer-based system

Job description

The Opportunity

Are you looking to develop your skill-set and join one of the fastest growing dental groups in the UK? We have an exciting new opportunity for a Head Receptionist to join our team at our mixed NHS and private practice in Wellingborough.

Our Practice Team is at the heart of our business, and we want everyone to feel their role is a vocation, not just a job.

This is a Full-time Opportunity

• Monday 09:30 - 18:30
• Tuesday 08:00 - 17:00
• Wednesday 09:30 - 18:30
• Thursday 08:00 - 17:00
• Friday 08:30 - 17:30

Main Goals and Responsibilities

Responsible for providing an excellent patient experience, maintaining a well-organised reception area, managing positive company cash accounts, and building a wide patient base. You will also contribute to organisational, administrative, and professional responsibilities, always maintaining confidentiality.

Ensure dental appointments are booked correctly, patient records are up-to-date, and the dentist's schedule is coordinated. Ensure the smooth running of the practice by following procedures, policies, and protocols.

Requirements

We are seeking a friendly and enthusiastic individual with strong receptionist or administrative experience, including:

• Outstanding customer service skills
• Strong interpersonal, verbal, and written communication skills
• Excellent telephone manner
• Ability to operate a computer-based system
• Knowledge of working with systems (advantageous)
• Willingness to learn and progress
• Excellent organisational skills and ability to manage a varied workload
• Attention to detail and initiative
• Well-presented, motivated, able to work independently and as part of a team

Benefits

• Staff referral schemes
• Your birthday off each year!
• Discounted dental treatment after 6 months, extended to family after 12 months
• Support from our People Team, Finance, and other support teams
• Fully funded DBS checks
• Access to an Employee Assistance Platform for mental well-being
• Funding and support for further education and qualifications
• Career mobility and progression opportunities
• Auto-enrolment into a pension after 3 months

If you're interested, we look forward to hearing from you!

The Company

Together Dental is a growing group of practices led by forward-thinking, caring dentists committed to providing outstanding dental care for NHS and private patients. We value the trust our patients place in us and work hard to maintain it. Our team is passionate about delivering the best care in a friendly, welcoming environment.