Head Receptionist

Rodericks Dental Partners; Telford; On-site; GBP 10,000 - 40,000; Full time

Job summary

A dental practice in Telford is seeking a Head Receptionist to provide exceptional customer service and manage patient appointments. The ideal candidate will have dental reception experience and excellent communication skills. Responsibilities include greeting patients, managing diaries, and liaising with dental suppliers. Competitive salary and benefits offered.

Benefits

Tiered salary based on experience

Annual leave increases with length of service

Extra day of annual leave for your Birthday

Retail discounts through our app

Comprehensive training

Refer a friend scheme

Qualifications

• Dental reception experience is essential.
• Ability to manage diaries and appointment scheduling.
• Strong communication skills for patient interaction.

Responsibilities

• Provide an exceptional patient experience both in person and over the phone.
• Manage diaries and appointment scheduling.
• Liaise with dental laboratories and suppliers.

Skills

Customer service excellence

Building rapport

IT skills (SOE software)

Attention to detail

Job description

Job Introduction

Head Receptionist

Location: Dawley Family Dental, Dawley, Telford, TF4 2EX.

Hours- 39.50 hours per week.

The Suitable Candidate Must Have Dental Reception Experience.

• Tiered salary based on experience and skills
• Retail discounts and deals through our easy-to-use app
• Annual leave that increases with length of service
• Extra day of annual leave for your Birthday!
• Comprehensive training (including online and in person courses)
• Refer a friend scheme
  
  

As a Receptionist you are at the heart of your practice. You are the first point of contact for every customer. Welcoming them in, understanding how they are feeling, and making sure they have a great experience. You’ll know that first impressions count.

You’ll work side by side with every team member and build trust through your efficiency, accuracy, and people skills. You’ll be a great communicator. Able to talk clearly and calmly with every patient both in person and over the phone. And you’ll be able to handle any concerns and queries that patients have regarding the treatments on offer in the practice, including pricing and follow ups.

Key Responsibilities

• Providing an exceptional patient journey both in person and over the phone
• Managing the diaries and making sure that the time is filled correctly
• Working with the team to understand the full range of NHS and Private treatment options available within the practice
• Completing relevant forms for NHS and private schemes within a specified timescale
• Taking payments and chasing outstanding patient debt
• Liaising with dental laboratories, supply companies and other organisations
  
  

Key Skills And Experience

• Ability to easily build rapport, and work to a high level of customer service
• Ability and passion to build your knowledge of treatment options within the dental sector – becoming an expert on what your practice has to offer!
• Passionate about driving the success of the practice by seizing opportunities
• Able to follow processes and work in a structured and organised way
• Comfortable working to practice KPIs (call answer rate, data capture and rebooking)
• IT skills with the ability to learn SOE software
• Positive nature - Able to show resilience and always work in a composed manner
• Strong attention to detail
• An excellent team player
  
  

If you like the sound of working with Rodericks Dental Partners, don’t hesitate, click “Apply” now.