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Head Receptionist

TN United Kingdom

London

On-site

GBP 60,000 - 80,000

Full time

30+ days ago

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An established industry player is seeking a dynamic Head Receptionist to enhance guest experiences in a high-end environment. The ideal candidate will possess strong leadership skills, a passion for hospitality, and the ability to thrive in a fast-paced setting. Responsibilities include optimizing restaurant capacity, managing team tasks, and maintaining guest databases. This role offers exciting opportunities for career development, training, and unique employee benefits, making it perfect for those looking to grow within the hospitality sector.

50% off at Gaucho and M Restaurants

Industry Apprenticeship opportunities

Cycle to work scheme

Employee discounts platform

Career development and training

Staff food breakfast and lunch

Previous experience as a Head/Senior Receptionist is essential.
Must have strong leadership skills and a warm personality.

Manage restaurant capacity through effective strategies and reservations.
Allocate tasks to team members based on service requirements.
Maintain guest database with accurate records.

Leadership Skills

Hospitality Enthusiasm

Team Management

Gaucho is looking for an enthusiastic and experienced Head Receptionist to join one of our teams! The ideal candidate will be passionate and want to grow within a busy, high-end environment. They will demonstrate personality and warmth towards guests, and be a Gaucho ambassador. We are looking for someone with previous Head Receptionist experience and experience managing a team.

Key Responsibilities of the Head Receptionist

To work with or develop suitable strategies & reservations that optimise restaurant capacity.
To regularly review adherence to all agreed systems and correct where necessary.
Floor plan and section management with recordable history of section allocation.
Allocate tasks to members of the team adjusting according to service requirements.
Collation of guest database through accurate records and database systems.
Staffing levels managed including costed rotas, holiday management, and productivity management.
To understand and pro-actively work towards all cover growth targets for the business.

Requirements for Gaucho Head Receptionist

Previous experience as a Head/Senior Receptionist.
Enthusiasm for hospitality and a fast-paced working environment.
A warm and hospitable personality.
Strong leadership skills.

Training and Benefits

50% off your bill at all Gaucho and M Restaurants.
Industry Apprenticeship opportunities, cycle to work scheme, and access to our employee discounts platform.
Training in the Rare L.A.B.
Career development and training.
Staff food breakfast and lunchtime of every day worked.

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