Head Receptionist

Lisboeta - MJMK; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent dining venue in London is seeking an experienced Head Receptionist to support the reception desk and enhance guest experiences. This role involves leading when the Guest Relations Manager is absent and requires strong communication skills, attention to detail, and a passion for hospitality. An excellent opportunity to develop your career with a renowned team and chef.

Benefits

50% discount across all MJMK sites

Up to £500 team referral bonus

Free team meals while on shift

Enhanced maternity and paternity pay

Mental health assistance

Enhanced pension plan after five years

Qualifications

• Experience as a Lead Host or similar role.
• Ability to maximize covers and generate walk-in trade.
• Dedication to creating a positive guest experience.

Responsibilities

• Support the day-to-day running of the reception desk.
• Serve as the first point of contact for guests.
• Assist the Guest Relations Manager during service.

Skills

Team player

Attention to detail

Strong communication skills

Knowledge of food and wine

Job description

Head Receptionist

Part of the MJMK group, Lisboeta, literally meaning ‘a person from Lisbon’, celebrates the lifestyle, tradition, and emotion of belonging. The restaurant is Chef Patron Nuno Mendes’ love letter to Lisbon, the city he grew up in and the place he calls home. We opened Lisboeta in the Spring of 2022 to critical acclaim, and as the restaurant continues its success, we’re looking for a Lead Host to join the team. The role involves supporting the day-to-day running of the reception desk and reservations, being the first point of contact for our guests, and setting the tone for a great experience.

As a Head Receptionist at Lisboeta, we can offer you:

• 50% discount across all MJMK sites.
• Up to £500 team referral bonus.
• Opportunity to develop your career with MJMK as we are expanding.
• Mental health and well-being assistance with Hospitality Action, offering free advice and counselling if you’re struggling at work or at home.
• Free team meals while on shift.
• Enhanced maternity and paternity pay after your first year with us.
• An enhanced pension plan after five years of service.

A Lisboeta Head Receptionist is:

• A team player who believes in supporting colleagues across departments.
• Able to work the book during service to maximize covers and generate walk-in trade.
• Assisting the Guest Relations Manager in running the book during service, both in the main dining room and the Adega, our private dining room.
• Taking the lead in the Guest Relations Manager's absence.
• Dedicated to creating a positive guest experience that brings a smile and makes a meaningful impact.
• Capable of building and nurturing relationships through local business engagement.
• Embodies hospitality, with a passion and knowledge of food and wine, and a keen desire to learn and develop further.
• Able to work with integrity, with excellent attention to detail and strong communication skills.

We’d love to hear from you if you’re an experienced Lead Host and eager for a new challenge, with the opportunity to work alongside Nuno Mendes. Bem-vindo à nossa casa; welcome to our home.