Head Receptionist

Kudu Collective; Leicester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hospitality group in Leicester seeks an experienced Head Receptionist to oversee daily reception operations. The role involves managing staff, ensuring exceptional customer service, and driving sales. The ideal candidate has a proven background in hospitality, strong leadership skills, and a passion for delivering high-quality service. This position offers an exciting opportunity in a dynamic restaurant environment.

Qualifications

• Proven supervisory experience in hospitality or culinary industries.
• Strong leadership and motivational skills.
• Excellent verbal and written communication skills focused on customer service.

Responsibilities

• Manage operations to deliver excellent guest and team experiences.
• Schedule shifts and handle customer complaints promptly.
• Lead and develop the reception team.

Skills

Leadership

Customer Service

Conflict Resolution

Time Management

Job description

Kudu is the flagship restaurant of our collective, established in 2017 by Amy Corbin and Patrick Williams. Recognized with a Michelin Bib Gourmand in 2019, we pride ourselves on friendly, intimate service and attention to quality. Kudu Grill followed in 2021, continuing our focus on cooking over open fire.

We are relocating to Marylebone in Autumn 2025 and are seeking a Head Receptionist to join our team in August. Candidates must have the right to work. Please apply by attaching your most recent CV.

Job Summary

We are looking for an experienced and motivated Head Receptionist to oversee daily reception operations, ensure exceptional service, and support the Reception Manager. The role requires strong leadership and a passion for service in a restaurant or hotel setting.

Responsibilities

• Manage operations to deliver excellent guest and team experiences; lead, coach, and develop staff; adhere to budget guidelines.
• Ensure knowledge of restaurant operations and customer service excellence; work within operating hours, including weekends and holidays; contribute to reducing operational costs and enhancing employee retention.
• Schedule shifts; handle customer complaints and queries promptly and courteously; in the absence of the Reception Manager, lead the outlet, plan, and maintain high service standards.

Key Responsibilities:

• Oversee dining operations with attention to quality and detail.
• Resolve conflicts effectively.
• Maintain high levels of customer service.
• Lead, train, and develop the team.
• Manage staffing within budget, including payroll scheduling.
• Drive sales to meet revenue targets.
• Motivate team members to maximize sales and revenue.
• Monitor guest satisfaction and pursue continuous improvement.
• Conduct communication meetings and record minutes.
• Participate in daily/weekly team meetings.
• Lead service in the General Manager’s absence.

You:

• Are innovative, trustworthy, and impartial.
• Have a passion for food, service, and people.
• Are available to work evenings, weekends, and holidays.
• Possess intermediate skills in accounting and arithmetic.

Candidates should be familiar with and adhere to regulations including:

• Licensing Laws
• Health and Safety Regulations
• Food Handling and Hygiene
• Fire Regulations and Procedures
• First Aid Procedures

Requirements

• Proven supervisory experience in hospitality or culinary industries, preferably in restaurants or hotels.
• Strong leadership and motivational skills.
• Knowledge of food production and kitchen operations.
• Excellent verbal and written communication skills, focused on customer service.
• Ability to work under pressure in a fast-paced environment with attention to detail.
• Flexibility to work various shifts, including evenings and weekends.
• A passion for hospitality and delivering high-quality service.

If you are ready to advance your career as a Head Receptionist in a vibrant setting, we encourage you to apply.