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Job description

Head Office - Systems and Process Manager

EV Cargo UK Heston, 13 Hayes Rd, Heathrow, Hounslow, United Kingdom Req #869

06 March 2025

Job Title: Systems and Process Manager
Company: EV Cargo Global Forwarding
Location: Heston / Heathrow
Job Type: Full-time, Permanent

About EV Cargo Global Forwarding

EV Cargo is one of the UK’s largest providers of transport, logistics, freight forwarding services, and logistics technology. Formed through the consolidation of several leading UK logistics businesses, EV Cargo has a revenue of £850 million and provides critical supply chain services to global brands.

EV Cargo Global Forwarding focuses on delivering seamless international freight and logistics solutions, with a strong emphasis on technology and digital transformation.

About the Role

As Systems and Process Manager, you will play a crucial role within EV Cargo’s Digital Transformation Team. Working closely with the Digital Transformation Director and wider team, you will lead key initiatives to enhance internal processes and external technical service offerings.

This role involves reviewing, designing, and implementing business processes and technical developments across multiple platforms and functions. You’ll collaborate with business stakeholders and nearshore development teams to ensure that technology delivers tangible improvements for the business.

Key Responsibilities

Some key responsibilities include (but are not limited to):

• Lead systems and process transformation projects, managing stakeholder expectations
• Identify inefficient operational processes and recommend technology-based improvements
• Manage multiple projects simultaneously, meeting tight deadlines
• Define and apply best practice governance for project deployment and solution delivery
• Conduct cost/benefit analyses to support business case development
• Use business requirements to drive process design and manage project scope
• Plan and coordinate user testing, training, and issue resolution
• Produce clear documentation and present findings to internal and external stakeholders
• Work with external partners to gather feedback and continuously improve service delivery
• Mentor and guide Junior Business Analysts within the team
• Identify risks and opportunities associated with process or system changes
• Secure senior management approval for recommended process changes
• Communicate the benefits of process improvements across departments and support their implementation
• Support teams through change adoption, acting as a key point of contact for issue resolution
• Evaluate and report on the impact of process and technology changes

What We’re Looking For

We’re seeking someone who wants to grow with us and play a key role in EV Cargo’s transformation journey. Ideal candidates will have:

• Proven experience in a similar systems/process management role, ideally within freight forwarding, logistics or supply chain
• Essential experience working with CargoWise – applications without this experience unfortunately cannot be considered
• Strong project management and process improvement skills
• A technical understanding of system development and integrations is advantageous
• Excellent communication and stakeholder management abilities
• Strong attention to detail and the ability to work under pressure
• High-quality documentation and presentation skills

What We Offer

Joining EV Cargo Global Forwarding means becoming part of a business that values its people and offers opportunities for personal and professional growth. Our benefits include:

• 33 days annual leave (including bank holidays)
• On-site parking and flexible working options
• Training, CPD, and career development opportunities
• Employee Assistance Programme (EAP)
• Cycle to Work Scheme and more

Our Culture

At EV Cargo, we are proud to promote a collaborative, inclusive, and supportive working culture. We are committed to diversity and equal opportunities, and all recruitment is conducted in line with employment and equality legislation.

How to Apply

If this sounds like the next step in your career, click ‘Apply Now’ to submit your application.

If this role isn’t quite right for you, but you know someone who might be a great fit, please feel free to share this opportunity with them.

• EV Cargo UK Heston, 13 Hayes Rd, Heathrow, Hounslow, United Kingdom