Head of Workplace Contract Management

www.findapprenticeship.service.gov.uk - Jobboard; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A government agency in Manchester seeks a Contract Manager to oversee Workplace Services contracts. The successful candidate will ensure compliance and performance, fostering relationships with stakeholders and managing contract delivery. A strong background in contract management, risk assessment, and team leadership is essential. Join this dynamic team and play a key role in improving governmental efficiencies and sustainability efforts.

Qualifications

• Proven track record in managing contracts and supplier relationships.
• Experience in leading teams and driving continuous improvement.
• Strong analytical skills for data analysis and trend identification.

Responsibilities

• Oversee the lifecycle of Workplace Services contracts.
• Lead strategic initiatives related to contract management.
• Foster strong relationships with stakeholders and suppliers.

Skills

Contract management expertise

Risk management

Strategic leadership

Relationship management

Team leadership

Job description

The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government’s office estate.

We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team.

Representing the best covenant in the UK – His Majesty’s Government – we are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions.

Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. And we’re dedicated to becoming a leading, inclusive employer both in the external market and throughout the Civil Service. Our strong emphasis on Equity, Diversity, and Inclusion (EDI) is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces.

Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.

The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do.

To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community.

The role will be responsible for overseeing the management of a number of Workplace Services contracts, ensuring compliance, efficiency, and alignment with organisational objectives.

These contracts include (but are not limited to) Hard FM, Soft FM, Catering and Operational Security across the national portfolio. The numbers and types of contracts will flex with business needs.

The role requires a proactive approach to managing supplier contract relationships, optimising performance, and mitigating risks associated with contractual and service delivery obligations.

Key Responsibilities

Strategic Leadership:

Lead the development and implementation of strategic initiatives related to contract management and delivery.

Provide expert advice and guidance to senior management on Workplace Services contract-related matters and internal projects.

Contract Oversight:

Oversee the entire lifecycle of contracts from award through to demobilisation, ensuring they are compliant and within the contractual and commercial requirements.

Establish and maintain effective processes for monitoring contract performance and compliance.

Relationship Management:

Foster strong strategic relationships with stakeholders, including contractors, suppliers, cross departmental and internal teams, to ensure effective collaboration and partnership.

Establish effective Supplier Relationship Management, acting as the primary point of contact for major suppliers, addressing issues and facilitating resolution.

Risk Management:

Identify and assess risks associated with contract delivery, implementing strategies to mitigate those risks.

Ensure appropriate mitigation and contingency plans are in place.

Performance Evaluation:

Develop and implement performance metrics to evaluate the effectiveness of contract delivery.

Conduct regular reviews and audits of contract performance, providing feedback and recommendations for improvement.

Implement controls and practices, improve financial savings quality and deliverables - drive the savings - linked to continuous improvement.

Team Leadership:

Manage, motivate, and develop a team of contract management professionals, promoting a culture of high performance and continuous improvement. Provide operational leadership to members of the Commercial team working on WS contracts.

Ensure that team members receive necessary training and capability through development opportunities.

Reporting and Analysis:

Prepare and present reports on contract delivery performance to senior management and stakeholders.

Analyse data to identify trends and inform decision-making processes.

Compliance:

Ensure all contract management activities comply with relevant laws, regulations, and governmental and cross departmental policies, implementing best practice and following through on audit contributions.

Stay up to date with changes in legislation affecting contract management and delivery.