Head Of Workforce Planning And Operations | Wimbledon Aeltc - Wimbledon, London

Equipment Sales & Service Limited.; Camden Town; On-site; GBP 60,000 - 90,000; Full time

Job summary

A prominent hospitality service provider in Camden Town seeks a Head of Workforce Planning and Operations to lead a dynamic workforce during major events like Wimbledon. The successful candidate will manage a large team, oversee operations, and implement strategies to enhance employee satisfaction and productivity. Excellent leadership, organizational, and communication skills are essential for this role. Join us to contribute to delivering exceptional hospitality experiences.

Qualifications

• Demonstrable experience in events and workforce management.
• Proven ability to lead and mentor teams.
• Excellent verbal and written communication skills.

Responsibilities

• Manage, develop, and coach the People Ops team.
• Run high-volume recruitment campaigns.
• Implement workforce satisfaction initiatives.

Skills

Leadership & Team Management

Problem-Solving

Organisational Skills

Communication

Technical Proficiency

Tools

Microsoft Office

Workforce Management Systems

Job description

Responsibilities

• Lead People Operations Team: Manage, develop, and coach the People Ops team; oversee rotas, compliance, and operational excellence.
• Recruitment & Onboarding: Run high-volume campaigns to attract and onboard thousands of casual team members.
• Retention & Engagement: Implement initiatives that enhance workforce satisfaction, well-being, and motivation.
• Talent & Succession Planning: Identify high-potential team members, lead development programmes, and ensure leadership continuity.
• Resource Planning & Deployment: Align staffing levels with operational demands and optimise workforce productivity.
• Payroll & Labour Oversight: Ensure accurate payroll and adherence to labour budgets for casual staff.
• Employee Relations & Communication: Manage HR issues, maintain clear communication channels, and foster a positive team culture.
• Workforce Analytics & D&I: Use data to inform decisions, track key metrics, and champion diversity and inclusion initiatives.
• Attention to Detail: Ensures accuracy, compliance, and adherence to policies.
• Integrity & Confidentiality: Maintains high ethical standards with sensitive information.
• Adaptability: Thrives in dynamic environments and changing priorities.
• Customer Service Orientation: Committed to delivering professional and supportive service to all stakeholders.

Qualifications

• Demonstrable Experience: Ideally from an events and workforce management background, capable of working in a high energy, fast moving environment
• Leadership & Team Management: Proven ability to lead, mentor, and develop teams, including taking charge in management's absence.
• Organisational Skills: Skilled at prioritising tasks, managing workloads, and meeting deadlines efficiently.
• Communication: Excellent verbal and written communication with staff, management, and external stakeholders.
• Technical Proficiency: Competent with workforce management systems (e.g., Ubeya, Taletfunnl), Microsoft Office, payroll systems, and possesses a commercial mindset.
• Problem-Solving: Analytical and proactive in identifying issues, implementing solutions, and handling sensitive situations discreetly.

About Levy

Levy, part of Compass Group, known for delivering exceptional food, drink, and hospitality experiences at world-renowned venues such as Wimbledon, Twickenham, and Tottenham Hotspur. Focused on sustainability, diversity, and inclusion, Levy prides itself on using sustainably sourced ingredients and providing outstanding service. The company is committed to achieving Net Zero by 2027, partnering with the British Paralympic Association, and ensuring all team members earn at least the Real Living Wage or London Living Wage.

Why Join Us

At Levy UK & Ireland, we celebrate diversity and foster inclusion, valuing every individual's unique strengths. Our diverse team fuels creativity, innovation, and success. We promote fairness, ensure all voices are heard, and provide equal opportunities for all. We welcome candidates from all backgrounds to join us in creating a supportive, equitable workplace where everyone can thrive and contribute. Together, we achieve greatness.

Role Context

Purpose of Head of Workforce Planning and Operations: Behind the magic of The Championships, Wimbledon, is a workforce of thousands - a team that flexes, scales, and delivers world-class hospitality at one of the most prestigious sporting events in the world. Levy is proud to be the team behind the scenes, and we're looking for a Head of Workforce Planning and Operations to lead and inspire this extraordinary workforce. This is a role for a highly skilled manager of people and operations, someone who thrives on leading large, variable teams in a fast-paced, event-driven environment. You'll combine strategic vision with operational expertise to ensure every individual is motivated, supported, and empowered to deliver excellence.

As the official catering partner of the All England Lawn Tennis Club (AELTC), we deliver world-class hospitality to over 450,000 guests each year. From luxurious fine dining in the Members' Clubhouse to buzzing food courts and VIP lounges, our team of 2,200 catering staff and 355 chefs craft unforgettable culinary moments at 51 kitchens and 27 restaurants across the grounds.