Head of Workforce

HealthHarmonie; Birmingham; On-site; GBP 90,000 - 120,000; Full time

Job summary

Medinet Group is seeking a Head of Workforce to lead strategic and operational workforce functions across Minds and Community services in the UK. You will own modelling, demand and capacity planning, and rollout of workforce systems to drive scalable, data‑driven care while supporting growth plans.

You will lead the Clinical Liaison and Scheduling teams, shape workforce strategy with Transformation, and ensure governance, compliance and payroll data integrity across all services.

Qualifications

• Significant experience leading workforce planning, strategy or resource management in healthcare or complex services.
• Extensive experience in workforce demand and capacity modelling.
• Track record supporting organisational growth, transformation or service redesign.
• Experience implementing workforce systems or digital transformation initiatives.
• Strong analytical, commercial and stakeholder management skills.
• Confidence operating at both strategic and operational levels.

Responsibilities

• Own workforce modelling, demand and capacity planning across services.
• Lead rollout of workforce systems to enable scalable, data-driven operations.
• Shape workforce strategy to align with new service developments and pathways.
• Lead the Workforce, Scheduling and Clinical Liaison teams.
• Provide strategic oversight of deployment, rota design and resource planning.
• Develop workforce performance frameworks and KPIs; ensure data integrity.

Skills

Workforce planning

Demand & capacity modelling

Growth/Transformation

Workforce systems implementation

Analytical & stakeholder mgmt

Strategic & operational leadership

Job description

About Medinet Group

Medinet Group is a dynamic healthcare organisation committed to delivering high-quality clinical services across the UK. Our integrated businesses - Medinet (insourcing), HealthHarmonie (community specialist services), and Medinet Minds (mental health and wellbeing services) - work collaboratively with NHS and healthcare partners to improve patient access, reduce waiting times and drive innovation in healthcare delivery.

The Opportunity

We're looking for a Head of Workforce to lead the strategic and operational workforce function across our Minds and Community services. This is a senior, high-impact role for someone who can turn workforce planning into a genuine competitive advantage - ensuring we have the right people, in the right place, at the right time, to deliver outstanding community-based care while supporting ambitious growth plans.

You'll own workforce modelling, demand and capacity planning, and the rollout of workforce systems that make our operations scalable, efficient and data-driven. Working closely with our Transformation Team, you'll shape how workforce strategy aligns with new service developments and evolving clinical pathways - and you'll lead our Clinical Liaison and Scheduling teams to get there.

• Owning workforce strategy and demand & capacity modelling across community, private and NHS-contracted services
• Leading workforce transformation initiatives and the implementation of new scheduling and workforce management systems
• Providing strategic oversight of workforce deployment, rota design and resource planning across all clinical services
• Building workforce performance frameworks and KPIs - tracking utilisation, fill rates, cost to serve and efficiency
• Maintaining workforce governance, compliance and payroll data integrity
• Leading, developing and inspiring the Workforce, Scheduling and Clinical Liaison teams
• Acting as the organisation's senior workforce voice - presenting insights and recommendations to senior leadership

What We're Looking For

Essential

• Significant experience leading workforce planning, strategy or resource management in healthcare or another complex service environment
• Extensive experience in workforce demand and capacity modelling
• A track record supporting organisational growth, transformation or service redesign
• Experience implementing workforce systems or digital transformation initiatives
• Strong analytical, commercial and stakeholder management skills
• Confidence operating at both strategic and operational levels

Desirable

• Experience in community healthcare, mental health, neurodevelopmental services or private healthcare
• Experience implementing workforce management or scheduling platforms
• Knowledge of NHS community service delivery models
• A project or change management qualification

Who You Are

A strategic thinker with real operational grip - analytical, commercially aware, and comfortable working through complexity and ambiguity. You lead with presence, build strong relationships, and are genuinely motivated by improving outcomes through better workforce solutions.

Equality, Diversity and Inclusion

We are committed to fostering an inclusive workplace where all employees are treated with respect and dignity. We do not tolerate discrimination or harassment on any grounds, including age, disability, gender, gender identity, marital status, pregnancy and maternity, race, religion or belief, and sexual orientation. All employees are expected to uphold these values and report any concerns.

Safeguarding is fundamental to the success of all that we do. The organisation follows a Safer Recruitment process for all roles. Successful candidates will be subject to proportionate background, DBS, and reference checks as required.

We are committed to safeguarding and promoting the welfare of all service users in line with statutory guidance, including the Mental Capacity Act 2005, ensuring that individuals are supported to make their own decisions wherever possible and that appropriate best-interest decisions are made when required.

We welcome applications from anyone regardless of age, disability, gender, race, ethnic or national origin, religion or belief, or sexual orientation.