Head of Volume Personal Lines

The Benefact Group; Swansea; On-site; GBP 60,000; Full time

Job summary

A UK-based financial services firm is seeking a Head of Volume Personal Lines to lead their Community Broking team in Swansea. The role requires strong leadership and a focus on client service, with responsibilities including strategy development and team motivation. Ideal candidates will hold relevant insurance qualifications and have a background in insurance management. Benefits include private medical insurance and a pension scheme.

Benefits

Birthday off

Group Personal Pension

Private Medical Insurance

Bonus scheme

Holiday buy scheme

Health and wellbeing benefits

Qualifications

• Experience in personal lines insurance management.
• Proven track record in leading and motivating teams.
• In-depth knowledge of regulatory and legislative requirements.

Responsibilities

• Build a strategy for personal lines insurance.
• Deliver multi-channel client interactions.
• Support and develop team members professionally.

Skills

Leadership skills

Communication skills

Client service

Digital strategy

Education

Chartered Insurance Certificate

Chartered Insurance Institute Diploma

Job description

Salary: Circa £60,000.00 (depending on experience). Working hours: 35 hours per week. Duration: Permanent. Location: South Wales.

About the role: Lloyd & Whyte, who are proudly part of Benefact Group, are looking for a Head of Volume Personal Lines to join our Community Broking team in their Taunton and Swansea office. An exciting project to build a successful business built on strong foundations of regional personal lines insurance. Responsibility to drive and grow a specialist centre of excellence.

Responsibilities include:

• Building a strategy with a combination of efficiency, innovation, great advice and high class client service
• Being accountable for delivering a multi channel client interaction wheel modernising our approach to Personal Lines
• Supporting, motivating and instilling a culture of professional development within the team, including qualifications, product and technical knowledge with relevant competency levels achieved and maintained
• Operating within an agreed financial and resource budget; prioritising and allocating resource effectively and recruiting suitable people in accordance with current employment legislation
• Maintaining own technical competence with an in depth knowledge of all relevant products, market trends and underwriting guidelines to effectively assist with referrals and handle a variety of complex work
• Having experience in digital strategy, robotics and AI is beneficial
• Excellent leadership skills, ability to motivate, communicate engage teams across multiple locations required
• Being proficient in creating a results driven team, focusing both in the short & long term, whilst empowering individuals to focus on their goals
• Being knowledgeable of Financial Conduct Authority, Health & Safety at Work, GDPR, Money Laundering, Employment Law and any relevant regulatory and legislative requirements which affect the business
• Being confident and capable in communicating, presenting, networking, managing relationships and providing an excellent client experience

What makes you stand out:

• Holding Chartered Insurance Certificate of Insurance
• Holding or being willing to work towards a Chartered Insurance Institute Diploma in Insurance

Benefits include:

• Your birthday off
• Group Personal Pension
• Individual Private Medical Insurance
• Bonus scheme
• A holiday buy scheme
• An array of health and wellbeing benefits, company cash plan, income protection and life assurance
• Enhanced sick pay and parental leave
• Support and funding toward study and professional qualifications
• Paid time off for volunteering

Hear from the hiring manager: Lloyd & Whyte Community broking is focused on bringing insurance back to the community! Focusing on delivering excellent client service and solving client's cover and claims issues. We are looking for an ambitious, innovative and growth driven leader to join our business in the role of Head of Volume Personal Lines insurance.

Lloyd & Whyte offer a range of specialist insurance services to a variety of clients. Our specialisms range from niche scheme insurance for Healthcare professionals to expert insurance for commercial motor vehicles and professional broker-to-broker insurance services.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014.

We believe it's essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

We are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know.

Lloyd & Whyte is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. We are committed to equal opportunities in employment and service delivery.