Head of Visitor Experience - Ref: EE02225

Walsall Council; Walsall; On-site; GBP 43,000 - 49,000; Part time

Job summary

Walsall Council invites applications for the position of Head of Visitor Experience at The New Art Gallery. This permanent role involves managing front of house operations and delivering engaging visitor experiences while ensuring compliance with council policies. The ideal candidate will possess strong communication and organizational skills. Benefits include generous annual leave and access to the LG Pension scheme.

Benefits

Generous annual leave entitlement (increasing after 5 years)

Access to the LG Pension scheme

Training and development opportunities

Employee Assistance Programme (EAP)

15% selected membership discount for Walsall Leisure centres

Qualifications

• Enthusiastic and dynamic individual with good attention to detail.
• Experience in visitor service management preferred.

Responsibilities

• Manage planning and delivery of visitor services at the Gallery.
• Directly oversee the Front of House Managers and Learning & Engagement Manager.

Skills

Team player

Attention to detail

Job description

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Job Description

Head of Visitor Experience - Ref: EE02225
The New Art Gallery Walsall (Permanent, 30 hours per week, 4 days)
Tuesday - Friday. Weekend working and evenings will also be required.

Grade: G10
Salary: £43,693 - £48,710 Pro Rata 4 days per week.

The venue: The New Art Gallery Walsall is one of the leading visual arts venues in the West Midlands. Situated in the heart of Walsall town centre, the Gallery is a busy and vibrant building with an exciting programme of contemporary art exhibitions and collections displays, lively learning, education and community events, an artist studio, library, café, conference facilities and shop. The Gallery provides a truly unique place for its visitors to experience, learn from, and participate in the visual arts.

The role: To manage the planning and delivery of all front of house functions and operations at the Gallery to implement an efficient and effective visitor service to the public. To manage the planning and delivery of the learning and engagement programmes to implement an exciting and imaginative visitor experience to the public. To directly line manage the 2 P/T Front of House Managers and the Learning & Engagement Manager. To ensure compliance with the Council's policies, procedures, financial regulations and standing orders.

You: We are seeking an enthusiastic and dynamic individual, good on detail and an excellent team player to join us for the next exciting stage in the Gallery's development.

We want our staff to reflect the diversity of the communities we serve in Walsall, and at The New Art Gallery we are committed to promoting equality and anti-discriminatory practice. We welcome applications from people of all cultures, races, ethnicities and religions, of different genders, ages, sexual orientations, and abilities, and recognise unique perspectives and contributions.

Benefits: While working with Walsall Council you can take advantage of a host of employee benefits, including:

• Generous annual leave entitlement (increasing after 5 years)
• Access to the LG Pension scheme
• Training and development opportunities
• Employee Assistance Programme (EAP)
• 15% selected membership discount for Walsall Leisure centres

For more information on the role, or to discuss aspects of this role, please contact Stephen Snoddy, Director: [e-mail]

View Job Description and Employee Specification

Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.

We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time.

Closing Date: 29th June 2025.

About Us

Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits. Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.

We advertise vacancies because we want the best talent available. If that's you, we're waiting for your application.

Living in Walsall

Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.

Walsall Council is committed to Safer Recruitment.

To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.

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