Head of Vetting Services

HM Revenue & Customs; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading agency in the UK is seeking a Head of Vetting Services to oversee National Security Vetting processes and manage a team across multiple locations. The successful candidate will demonstrate strong leadership, risk management skills, and the ability to provide exceptional service aligned with organizational goals. Responsibilities include leading process improvements and collaborating with government security groups to ensure compliance and efficiency.

Qualifications

• Strong leadership experience managing change.
• Ability to empower teams and improve performance.
• Exceptional risk management capabilities.

Responsibilities

• Lead the vetting services across locations.
• Ensure delivery of high-quality vetting services.
• Facilitate improvements to vetting IT systems and services.

Skills

Leadership

Risk Management

Communication

Customer Service

Problem Solving

Job description

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Join to apply for the Head of Vetting Services role at HM Revenue & Customs

Direct message the job poster from HM Revenue & Customs

Apply before 11:55 pm on Friday 13th June 2025

Location

Bristol, Stratford, Telford

The successful candidate will report to the Head of Personnel Security. They will be

Working with individuals in the United Kingdom Security (UKSV) and Government Security Group (GSG) both of which are within the Cabinet Office to support cross Government National Security Vetting ( NSV ).

Responsible for process improvements and policy changes to ensure the NSV process within HMRC is aligned.

Collaborating with a wide range of key stakeholders across HMRC and providing expert advice to assist with their business requirements.

Undertake complex vetting decisions and attend Security Vetting Appeals Panels (SVAP) and Employment Tribunals as required to defend decisions where NSV has been either refused or withdrawn.

Sponsoring and managing a programme of improvements to HMRC's vetting IT systems and services.

Facilitating and leading organisational learning reviews, extracting valuable lessons learned data to improve the service.

Responsible for :- delivering a Vetting Service within the Key Performance Indicators, Forecasting HMRC demand as required by UKSV. Monitoring Performance, flexing resource as required whilst managing risks to delivery of NSV for the business. Leading and motivating the operational vetting teams across locations, direct line management of 2 Senior vetting managers.

Further Information

Candidate Contact Points for this vacancy are as follows

Person specification

As the head of National Security Vetting for HMRC, you will be pivotal in providing an excellent vetting service to our customers. This is an interesting and busy post, and the role holder will need good communication and customer service skills, an ability to work independently to lead the vetting team which is spread over 4 locations.

Qualities will include :-

• Strong leadership experience, both personal and corporate, in managing change and experience of leading and motivating high performing teams.
• Personally taking responsibility for delivering a timely, high quality and cost effective service with focus and energy.
• Ability to empower and make changes that add value, with a strong focus on improved outcomes and performance by encouraging innovation, giving people the space to take initiative in flexible interdependent communities.
• Demonstrate positive customer service outcomes by understanding the complexity and diversity of customer needs and expectations.
• Have the ability to establish and maintain strong relationships at all levels in the organisation, working collaboratively across teams, engaging and building trust to generate commitment to goals.
• Provide support to the Head of Personnel Security , including representing at various boards and meetings with internal and external stakeholders.
• Demonstrates exceptional risk management capabilities with a track record of making sound risk-based decisions that deliver measurable results.
• Champions continuous service improvement through innovative approaches that enhance efficiency and stakeholder satisfaction.
• Solves complex problems with creative strategic thinking, turning challenges into opportunities for organisational growth.
• Inspires and develops high-performing teams through transformative leadership and effective personnel management.
• Communicates with clarity and impact across all platforms—whether writing persuasive documents, facilitating crucial conversations, or delivering compelling presentations.
• Exhibits outstanding self-direction and initiative, actively pursuing personal growth while driving projects forward independently.

Additional Security Information

The successful candidate will be required to hold National Security Vetting at Security Check level or a willingness to obtain it before starting the role. They will also be required to apply for National Security Clearance at Developed Vetting once in the role.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative, Consulting, and Management

• Industries

  Security and Investigations

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