Head of Venue Technology

TOCA Social; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

TOCA Social is seeking a Head of Venue Technology to lead technology operations across venues, ensuring optimal performance of guest-facing systems. The role requires experience in managing hospitality tech environments, with responsibilities across multi-site operations and a focus on guest experience. You'll implement innovative tech solutions and support teams to elevate service delivery while enjoying competitive salary and benefits.

Benefits

Competitive salary

Complimentary TOCA games

Huge discounts on F&B

Free meal whilst on shift

Teammate Assistance Programme

Cycle 2 Work Scheme

Progression opportunities

Qualifications

• 5+ years’ experience managing hospitality technology.
• Strong operational mindset with tech maintenance experience.
• Calm and solution-oriented under pressure.

Responsibilities

• Oversee guest-facing technology at multiple venues.
• Conduct regular tech audits to assess system performance.
• Lead and manage Techspert team for consistent guest delivery.

Skills

Expertise in guest-facing systems

Operational mindset

Relationship management

Problem-solving

Tools

EPOS (Tevalis preferred)

Booking CRM (SevenRooms ideal)

Inventory management (Market Man)

Job description

TOCA Social is the world's first dining and entertainment experience with a football twist, and it’s set to change the game! We are ready for global growth with venues already operating in The O2, London and The Bullring, Birmingham. Our next venues open in London, Mexico, and Dallas in 2025!

At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive in an energetic and fun environment, you’ll quickly fall in love with our concept!

Role Overview

The Head of Venue Technology owns the end-to-end operation, optimisation, and future growth of guest-facing and operational systems within TOCA Social venues.

Working closely with General Managers, Venue Operations, the Techspert team, IT & IS Systems, and key external providers, this role ensures our technology — from game boxes to teammate hardware — delivers seamless uptime, elevates the guest journey, drives revenue, and supports operational excellence.

This is a hands-on, global role. Initial focus will be on supporting The O2, Birmingham, and Westfield White City, followed by Paris and Dallas as part of our expansion.

Location: TOCA Social, The O2, Peninsula Square, SE10 0DX & TOCA Social Birmingham, Bullring, B5 4BU & TOCA & TOCA Social Westfield White City, W12

Reports to: Director of Operations

Role Scope & Responsibilities:

Guest-Facing Technology & Tech Stack

Oversee all key systems including:

• Teammate hardware (handheld devices, PDQs, radios, CCTV, door access)
• Core tech stack (booking system, EPOS, stock management systems)
• Guest-facing tech (totems, leaderboards, guest screens, external screens)
• AV systems, DJ/event setups, photobooths
• Conduct regular venue tech audits to assess system performance and pre-empt issues.
• Prioritise rapid fault resolution to minimise disruption.
• Implement preventative maintenance schedules and clear escalation frameworks.

Game Box Uptime & Guest Experience

• Proactive Maintenance: Regularly inspect and test gaming equipment and hardware to ensure functionality and longevity.
• Reactive Support: Rapidly diagnose and fix any technical issues to maintain gameplay experience.
• Team Upskilling: Train and support venue teams to handle basic tech issues confidently and independently.
• Guest Experience: Be a visible, tech-savvy presence in venues, supporting guests directly and escalating larger issues as needed.

Cross-Functional Partnership & Leadership

• Act as a daily technology partner to Operations, General Managers and venue teams to support operational excellence.
• Participate in operational leadership meetings to share tech insights and align on priorities.
• Lead and manage the Techspert team to ensure game box reliability and consistent guest delivery.

Innovation, Integration & Supplier Management

• Monitor evolving guest experience and hospitality tech trends, recommending improvements where appropriate
• Ensure all venue systems are well-integrated to reduce manual workarounds and complexity.
• Build strong relationships with third-party suppliers (e.g. Tevalis, SevenRooms, Dojo), ensuring strong service levels, roadmap visibility, and escalation paths.
• Lead quarterly reviews with key tech partners to track performance and drive partnership growth.
• Test and evaluate new tools or systems for potential rollout across the estate.

New Venue Openings & Strategic Growth

• Partner with Property and Project teams to scope and deliver venue tech solutions on time and to budget.
• Implement venue-specific tech fit-outs aligned to TOCA Social’s brand and operational standards.
• Develop clear training guides and handover materials for new openings.
• Deliver hands-on training and onboarding to ensure venue teams are confident and capable from day one.

Qualifications & Experience:

• 5+ years’ experience managing hospitality, leisure, or retail technology across multi-site environments
• Expertise in guest-facing systems such as EPOS (Tevalis preferred), booking CRM (SevenRooms ideal), payment systems (Dojo), inventory management (Market Man), and AV integration
• Strong operational mindset with proven experience maintaining uptime-critical technology environments.
• Exceptional organisational skills with experience implementing ticketing/reporting tools and performance metrics.
• Outstanding relationship management skills – capable of influencing GMs, suppliers, and cross-functional teams.
• Calm and solution-oriented under pressure.
• Able to travel internationally for venue support and openings as needed.

Benefits:

You’ll have full access to our TOCA Treats, which includes (but is not limited to!):

• Competitive salary
• Complimentary TOCA games!
• Huge discounts on our F&B
• Free meal whilst on shift
• Local retail & hospitality discounts!
• Teammate Assistance Programme with access to free counselling sessions
• Cycle 2 Work Scheme
• Great progression opportunities as we expand!