Head of Venue Operations

ATG Entertainment; Swansea; On-site; GBP 40,000 - 60,000; Full time

Job summary

ATG Entertainment, a leader in live performance, seeks a Head of Venue Operations for the Swansea Building Society Arena. This pivotal role involves overseeing day-to-day operations, enhancing customer experiences, and managing teams within budgetary constraints. Join a company that values inclusivity and excellence in the entertainment industry.

Qualifications

• Experience in managing a venue or similar operations.
• Strong leadership and communication skills.
• Ability to work within staffing budgets.

Responsibilities

• Oversee daily operations of the Swansea Building Society Arena.
• Manage Customer Experience and Food & Beverage teams.
• Ensure adherence to health and safety standards.

Skills

Customer Experience Management

Event Coordination

Budget Management

Education

Degree in Management or relevant field

Job description

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Summary

Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality.

More Details

Head of Venue Operations

ATG Entertainment is proud to stand at the forefront of the live entertainment industry.

Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.

Sitting in the heart of the Copr Bay development, Swansea Building Society Arena is a landmark 3,500 capacity multi-purpose indoor arena which opened its doors in March 2022. Hosting some of the most recognised names in live music, comedy and theatre, the fully-modular arena also hosts e-sports, conferences and events.

The Head of Venue Operations, reporting to the Venue Director and a member of the senior leadership team, will oversee the day-to-day running of the Arena on an operational basis. Working within strict staffing budgets and retail KPIs, you will create a first-class customer experience for visitors attending performances, conferences, and events. You will be responsible for the Customer Experience and Food & Beverage teams, managing a key income stream, and working collaboratively to maximize opportunities while delighting audiences and maintaining all relevant health and safety standards.

Interested? Please click on the link to view our full Job Description!

We are a Disability Confident Committed Employer, actively supporting people with disabilities and long-term health conditions to feel supported, engaged, and able to fulfill their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who wish to participate in the scheme and demonstrate in their application that they meet the essential criteria for the role. If we receive more applications than we can reasonably interview, we will retain applications for the next available interview opportunity where possible.

If you'd like to discuss accessibility prior to applying, please review our job description where you will find a contact email address to request a confidential discussion.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk