Head of Underwriting Services

Arthur; City Of London; On-site; GBP 60,000 - 100,000; Full time

Job summary

A leading company in the insurance industry is seeking a Head of Underwriting Services in London. This pivotal role involves leading the underwriting function, ensuring compliance with standards, and driving process improvements. The ideal candidate will have significant experience in insurance operations and a strong ability to develop teams.

Qualifications

• Proven record in senior operational roles within insurance.
• Experience in managing teams in an MGA environment.
• Strong understanding of insurance operations and compliance.

Responsibilities

• Lead the underwriting processing team and oversee the full lifecycle.
• Ensure compliance with regulatory standards and SLAs.
• Drive automation and digital transformation efforts.

Skills

Operational excellence

Process Improvement

Risk Management

Team Leadership

Regulatory Compliance

Job description

Arthur is partnered with a growing Global MGA who is recruiting a Head of Underwriting Services to lead their team.

This pivotal role ensures that underwriting support functions are performed efficiently, accurately, and in full compliance with regulatory and internal standards.

As a key leader in the business, you will be responsible for maintaining high-quality service delivery, driving continuous process improvements, and supporting growth and risk management strategies. You’ll collaborate closely with senior stakeholders to enhance workflows, enable operational excellence, and ensure a seamless customer experience.

Key Responsibilities

• Lead and manage the underwriting processing team.
• Oversee the full underwriting lifecycle from submission to issuance.
• Ensure delivery against SLAs and internal standards.
• Collaborate with all departments including underwriting, risk, compliance, and IT.
• Monitor KPIs and drive process improvements.
• Ensure compliance with guidelines and regulations.
• Lead automation and digital transformation efforts.
• Recruit, train, and develop high-performing support staff.
• Manage operational risks and resolve escalated issues.
• Support other business needs as required.

The ideal candidate will bring a proven track record of senior operational experience within the insurance industry, ideally with experience in an MGA environment. They will possess a deep understanding of insurance operations, regulatory compliance, and risk management, along with strong expertise in leading and developing high-performing teams.