Head of UK Private Banking Customer Relationships

Lloyds Bank plc; City Of London; On-site; GBP 124,000 - 147,000; Full time

Job summary

Lloyds Bank plc is seeking a Head of UK Private Banking Customer Relationships to lead their UKPB teams. The successful candidate will inspire a culture of relationship-driven customer excellence and ensure robust performance while managing a team of approximately 160. Applicants should possess strong leadership skills and a track record within the Affluent and High Net Worth market. The role supports hybrid working options and offers a competitive salary along with a generous benefits package.

Benefits

Generous pension contribution

Annual bonus award

Share schemes including free shares

Wellbeing initiatives

30 days holiday

Qualifications

• Leadership experience within the Affluent and High Net Worth sector.
• Ability to inspire and lead large teams through transition.
• Demonstrated experience of successful change delivery.

Responsibilities

• Lead the customer facing banking and specialist lending teams.
• Ensure high service delivery and outstanding customer outcomes.
• Collaborate with internal partners to shape future strategy.

Skills

Commercial leadership in customer-focused settings

Transformational people leadership

Strategic thinking and influence

Strong stakeholder management and communication

Change delivery and cultural uplift

Job description

Head of UK Private Banking Customer Relationships page is loaded

Head of UK Private Banking Customer Relationships

Apply locations London Bristol Harbourside Hove City Park Manchester Westminster House Edinburgh Citymark 150 Fountainbridge time type Full time posted on Posted 12 Days Ago time left to apply End Date: July 26, 2025 (1 day left to apply) job requisition id 136984

End Date

Friday 25 July 2025

Salary Range

£124,653 - £146,650

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

At Lloyds Banking Group, our mission is to help Britain prosper by building a more sustainable and inclusive future for people and businesses – shaping finance as a force for good.

Job Description

JOB TITLE:Head of UK Private Banking Customer Relationships

LOCATION(S): London, Bristol, Hove, Manchester or Edinburgh

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days per week) in one of our office hubs mentioned above

About this opportunity

An exciting opportunity has emerged to lead our customer facing banking and specialist lending teams in UK Private Banking (UKPB). Reporting directly to the UKPB Managing Director, the role will be part of the UKPB senior leadership team (SLT) and play a key role in the delivery of UKPB’s strategy and priorities.

UKPB helps the Group’s Affluent and High Net Worth personal customers achieve their financial goals and aspirations across several brands and offerings including Banking, Specialist Lending and Estates & Trusts. It’s a truly exciting time to be working in UKPB, as it goes through a customer focussed growth and transformation journey. This role represents a great opportunity to add real value and drive our bold plans to help more of our Affluent and High Net Worth customers with their financial wellbeing.

You would lead circa 160 colleagues in customer facing teams who help customers in the Affluent and High Net Worth segments. The teams are based nationally across the UK, providing relationship driven banking services, and specialist lending solutions. A focus on achieving great customer outcomes with high customer satisfaction, alongside driving sound commercial performance is essential.

The ideal candidate has leadership experience within the Affluent and High Net Worth sector with the ability to draw on market specific knowledge and insights. We’re looking for someone who can lead through transformation and bring teams on this journey. You would demonstrate sound judgement in decision making, as well as excellent relationship building, communication, influencing and stakeholder management skills.

Key accountabilities:

• Inspire and lead a culture of relationship-driven customer excellence across a team of ~160 colleagues.

• Maintain oversight of performance and demand using data and insight, ensuring consistently high service delivery and customer outcomes.

• Coach and develop Senior and Team Managers to build high-performing, empowered teams.

• Champion continuous improvement, identifying and implementing changes that enhance service and efficiency.

• Act as a key escalation point, helping leaders overcome delivery challenges and barriers.

• Build effective relationships with internal partners across Risk, Planning, Technology, Product and Operations.

• Collaborate across the leadership team to shape future strategy, modernise operations, and contribute to the UK Private Banking transformation.

• Apply a strong commercial lens, ensuring activity delivers both excellent customer outcomes and robust business performance.

• Role-model the culture and values of the business in everything you do.

Skills you’ll need:

• Commercial leadership in customer-focused settings: A track record of driving business outcomes while maintaining exceptional client service. You’ll bring a sharp commercial mindset to ensure team activity translates into measurable value for customers and the organisation.

• Transformational people leadership: Experience leading large teams through change, embedding a performance-driven, outcomes-based culture. You’ll be an inspiring leader who supports colleagues through transition with clarity and purpose.

• Strategic thinking and influence: Ability to shape and execute business strategy, influence senior stakeholders, and identify new opportunities for growth. This role plays a key part in the future direction of our Private Banking proposition.

• Credibility beyond traditional Private Banking:While experience in wealth or financial services is beneficial, we welcome candidates from adjacent sectors who bring fresh thinking, strong leadership, and the ability to win the confidence of colleagues quickly.

• Strong stakeholder management and communication: You’ll bring presence, clarity and conviction in how you engage with teams and senior leaders alike. This role requires someone who can quickly establish trust and drive alignment across complex priorities.

• Change delivery and cultural uplift:Demonstrated experience leading culture change — uplifting performance, efficiency and commercial focus, while keeping the customer at the heart of what we do.

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?Apply today and find out more!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Similar Jobs (1)

Executive Assistant to UK Private Banking Director

locations 5 Locations time type Full time posted on Posted 12 Days Ago time left to apply End Date: July 26, 2025 (1 day left to apply)