Head of UK Claims, Governance & Reporting

Great Lakes Insurance SE; Greater London; On-site; GBP 80,000 - 120,000; Full time

Job summary

An established industry player seeks a Head of UK Claims, Governance & Reporting to lead a dynamic team focused on enhancing claims processes and ensuring compliance with regulatory standards. This pivotal role involves developing robust oversight frameworks for Third-Party Administrators, identifying operational improvements, and managing compliance projects. You will oversee TPA performance, ensuring high standards of service and minimizing risks. Join a forward-thinking company that values innovation and excellence in claims management, where your leadership will drive significant improvements and customer outcomes.

Qualifications

• Strong background in claims management and oversight of third-party administrators.
• Experience in leading compliance projects and managing teams effectively.

Responsibilities

• Lead the establishment of oversight frameworks for TPAs ensuring compliance.
• Develop claims processes and governance strategies to minimize risks.

Skills

Claims Management

Regulatory Compliance

Process Improvement

Team Leadership

Risk Management

Education

Bachelor's Degree in Business or Related Field

Professional Insurance Qualification

Tools

Reporting Software

Change Management Framework

Job description

Head of UK Claims, Governance & Reporting

Join to apply for the Head of UK Claims, Governance & Reporting role at Great Lakes Insurance SE

Head of UK Claims, Governance & Reporting

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Join to apply for the Head of UK Claims, Governance & Reporting role at Great Lakes Insurance SE

Company
Munich Re

Location
London, United Kingdom

About Great Lakes Insurance SE: As a specialty provider of primary insurance services in the UK, Great Lakes London Branch (“GLLB”) is a significant part of Great Lakes Insurance SE in Munich. Our business model focuses on opportunities linked to reinsurance and innovation, as part of the Munich Re Group. We operate from Munich and branch offices in UK, Ireland, Switzerland, Italy, and Australia.

About the role: The primary goal is to lead a team to establish and maintain a robust oversight framework for Third-Party Administrators (TPAs) in the UK, ensuring compliance with internal guidelines, international standards, and regulatory requirements, with a focus on delivering Good Customer Outcomes.

This role is part of the UK Claims Leadership Team, overseeing TPA operational performance and compliance.

Key Responsibilities

• Develop and enhance claims processes, work instructions, reporting, and governance strategies to oversee TPAs and reduce reputational and conduct risks.
• Identify operational improvement opportunities in TPA management and champion solutions in collaboration with other claims teams and business functions.
• Lead regulatory and compliance projects related to TPA oversight and manage the GLISE Claims Change and Process Improvement portfolio.
• Manage projects according to Change Management Framework principles, focusing on TPA compliance and performance.
• Create internal reporting frameworks to assist Claims Managers in TPA performance oversight.
• Line manage a team of Claims reporting and MI specialists, utilizing Group Analyst Specialists for TPA oversight initiatives.
• Maintain a consistent reporting framework and IT tools for management and Board monitoring of TPA performance.
• Oversee the delegation of claims authority to TPAs, ensuring high standards of claim performance and service in line with company and regulatory standards.

This role is crucial in ensuring UK TPAs operate compliantly and efficiently, supporting claims management excellence and customer outcomes while minimizing risks.