Head of Transition and Service Design - Technology - Counter Terrorism Policing HQ

JR United Kingdom; Norwich; On-site; GBP 91,000; Full time

Job summary

An established industry player is seeking a Head of Transition and Service Design to lead a team dedicated to creating seamless service journeys. This pivotal role involves collaborating with various stakeholders to ensure that services meet user needs while aligning with organizational goals. The successful candidate will influence design strategies and mentor others in best practices, all within a dynamic and supportive environment. If you are passionate about service design and eager to make a significant impact in a critical area of policing technology, this is the opportunity for you.

Qualifications

• Expertise in service design and transition with broad industry experience.
• Strong leadership skills to mentor and influence teams.

Responsibilities

• Lead a team to design end-to-end service journeys for complex solutions.
• Coordinate resources to ensure effective service transitions.

Skills

Service Design

Project Management

Stakeholder Engagement

Team Leadership

Change Management

Education

Relevant Degree or Equivalent Experience

Job description

Head of Transition and Service Design - Technology - Counter Terrorism Policing HQ, Norwich

Client: Reed- UNLIMITED

Location: Norwich

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 24.04.2025

Expiry Date: 08.06.2025

Job Description:

Salary: The starting salary is £90,336, which includes allowances totalling £2,928. The salary is broken down as £87,408 basic salary, which will increase annually until you reach the top of the scale £96,341, plus a location allowance of £1,928 and a non-pensionable allowance of £1,000.

Job Summary:

The Head of Transition and Service Design would lead a team dedicated to designing the end-to-end journey of a service. This helps a user complete their goal and CTP deliver a policy intent in relation to technically complex solutions. In this role, your work will involve the creation of, or change to, transactions, products, and content across both digital and offline channels provided by different parts of CTP HQ and partner organisations.

The post holder will work flexibly and on IT solutions into the DDaT and Change portfolios as required by the CTPHQ Head of Technology and may work on, or provide oversight of, multiple programmes/projects at any time depending on the scale and complexity. The post holder may also work on collaborative/joint Service Design/Transition activities with our CT partner agencies.

The role will work closely with the Head of Delivery, the Head of ICT, the ICT SLT, Senior Responsible Owners (SROs), Project Executives, Programme Directors (for significant programmes), and other CTPHQ Unit Heads, e.g., Head of Strategy and Head of Finance.

A head of Service Design and Transition is an expert practitioner with broad industry experience, who can define and assure best practice while influencing, leading, and mentoring others.

At this role level, you will:

1. Influence both design and organisational strategy and priorities.
2. Collaborate with counterpart colleagues across government.
3. Focus on ensuring the right conditions and environment for designers to work effectively.

This role is responsible for the planning and co-ordination of resources to ensure that services are effectively transitioned into service operation. At this level, you will be solely responsible for the co-ordination activities across projects, suppliers, and service teams.

The Technology Pillar operates to a matrix management model, so as a Band S Programme Manager, the post holder will directly line manage a number of Service Design and Transition SMEs (both contract and FTE).

How to apply:

Click the apply now button below and start your career at the Met. Applications will be via a detailed CV and online application form.

Completed applications must be submitted by 23:55 on 16th May 2025.

The Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures, and experiences. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups, and women.

As a Disability Confident employer, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long-term conditions have the opportunities to fulfil their potential and realise their aspirations.

The Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform at their best. If you need any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence.