Head of Technology Services

RAVENSBOURNE UNIVERSITY LONDON; London; Hybrid; GBP 200,000 +; Full time

Job summary

A leading UK educational institution in London seeks a Head of Technology Services to align IT infrastructure with university goals. The role involves managing a diverse team and driving digital transformation amidst a commitment to innovation and inclusivity. A competitive salary and flexible hybrid working arrangements are offered.

Benefits

Competitive salary

Highly competitive pension scheme

Generous annual leave

Flexible hybrid working arrangements

Employee Assistance Programme

Cycle-to-work scheme

Season ticket loans

Qualifications

• Proven experience in IT leadership within complex environments.
• Deep technical expertise across infrastructure and enterprise systems.
• Project management experience with relevant certifications.

Responsibilities

• Steer the strategic direction and operations of IT services.
• Manage a multidisciplinary Technology Services team.
• Oversee infrastructure, networks, and user support.

Skills

IT leadership

Service management

Cybersecurity

Cloud services

Stakeholder engagement

Education

Formal qualifications in technology and cyber security

Job description

Our University

Ravensbourne University London is a vibrant institution where creativity, technology, and business converge. Located in the heart of North Greenwich’s Design District, our cutting-edge campus is home to a diverse and growing global community, immersed in one of the world’s most dynamic creative and commercial hubs.

The Role

At Ravensbourne we are seeking a strategic and forward-thinking Head of Technology Services to join our IT Services Senior Leadership Team. Reporting to the Chief Information Officer, this pivotal role leads the delivery of robust, secure, and scalable IT infrastructure and support services across the university.

The postholder will oversee critical areas including cyber security, cloud platforms, infrastructure, collaboration technologies, and end-user computing. Working closely with the Head of Enterprise Applications and Data, you will act as deputy to the CIO and play a key role in enhancing operational effectiveness and institutional resilience.

Key Responsibilities

Steer the strategic direction and day-to-day operations of IT services across the university.

Manage and develop a multidisciplinary Technology Services team (~16 staff), fostering innovation and service excellence.

Oversee infrastructure, networks, systems, and user support to ensure secure, scalable, and highly available services.

Maintain a strong institutional cyber security posture, including tested incident response plans.

Collaborate with academic and professional service teams to align technology capabilities with institutional KPIs.

Drive digital transformation initiatives, including cloud adoption, cybersecurity enhancements, and hybrid learning technologies.

Ensure compliance with data protection, accessibility, and IT governance standards (Cyber Essentials, ISO27001, ITIL).

Manage operational and capital budgets, procurement processes, and vendor relationships to deliver value and efficiency.

The Candidate

• We’re looking for a dynamic leader with:
• Proven experience in IT leadership and service management within complex
• environments—ideally in Higher Education or the public sector.
• Deep technical expertise across infrastructure, cloud services, cybersecurity, and enterprise systems.
• Formal qualifications in technology and cyber security.
• Project management experience and relevant certifications.
• Strong financial acumen in managing operational and capital budgets.
• Excellent communication and stakeholder engagement skills.
• A strategic mindset with a track record of driving innovation and change.
• A commitment to inclusivity, sustainability, and continuous improvement.

What We Offer

• A competitive salary
• Highly competitive pension scheme (Local Government Pension Scheme)
• Generous annual leave
• Flexible hybrid working arrangements
• Employee Assistance Programme
• Cycle-to-work scheme
• Season ticket loans