Head of Technology Platforms

Connells Group; Milton Keynes; On-site; GBP 75,000 - 95,000; Full time

Job summary

A leading real estate firm in Milton Keynes seeks a Head of Technology Platforms to oversee the delivery and governance of technology infrastructure. The successful candidate will lead a technical team, manage cloud and networking environments, and ensure operational integrity. Strong experience in technical management and incident resolution is required. This role promotes a secure and efficient tech environment that supports the overall business strategy.

Qualifications

• Demonstrable experience in technical managerial roles.
• Strong incident resolution, requests, and problem-solving skills.
• Experience implementing and managing solutions in demanding environments.

Responsibilities

• Manage technology platforms and align with business objectives.
• Lead incident response and ensure 24x7 operational support.
• Drive continual improvement processes across platforms.

Skills

Technical management experience

Incident resolution expertise

Cloud and networking knowledge

Problem-solving skills

Experience with telecom networks

Education

Professional qualification in Networking or Data Centre/cloud

Job description

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We are seeking an experienced Head of Technology Platforms to join our Group Technology Team in Milton Keynes. You will lead the delivery of Connells Group's Technology Platforms, overseeing design, capacity, support, configuration management and governance. As Head of Technology Platforms, manage a team of specialists across enterprise platforms (cloud, on-premises, networking, automation, integration, operational monitoring), coordinate with internal and external partners, mentor staff, and enhance processes. This role ensures robust, scalable, and secure technology platforms align with business objectives using customer centric approach.

Head of Technology Platforms Responsibilities

• Support the alignment between business, technology teams and platform teams.
• Proactively manage all platforms, performance and resolution processes.
• Set the technical roadmaps for technology platforms.
• Evolve and champion continual improvement practices.
• Analyse technology trends and disruptions, evaluating their implications for business objectives.
• Communicate and visualise the future state of architecture to facilitate long-term planning.
• Support various operating models, including both customer-centric and product-centric approaches.

Key Responsibilities

• Line management of direct and indirect reports, ensuring delivery of design, project, operational, and change workloads.
• Act as subject matter expert for technology platforms, providing thought leadership to enable flexible, secure, and efficient working for all employees.
• Maintain platform availability, performance and capacity, managing critical downtime and risk of disruption.
• Lead robust incident response, root cause analysis, and resolution, ensuring a 24x7x365 operational support model as required.
• Ensure industry frameworks (e.g., ITIL) and design principles are established, creating governance for safe, secure, and reliable platforms.
• Oversee day-to-day contract management for long-term service contracts associated with technology platforms.
• Deputise for the Director of Enterprise Architecture and Technology as required.

Experience and Skills Required

• Demonstrable Experience in similar relevant technical managerial roles or broad experience and proven success in a networking and cloud/ on-prem compute.
• Strong experience of incident resolution, requests, changes and problem-solving activities delivered to agreed SLAs
• Professionally qualified within Networking and or appropriate Data Centre/ cloud compute technologies
• Extensive experience of implementing, managing and supporting solutions in a demanding environment
• Experience working with telecom networks across large national infrastructures including 24x7x365 operational SLA's and criticality

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.

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