Head of Technical Services

Jacobs Massey; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company seeks a dynamic and experienced Head of Technical Services to enhance their technical operations. This senior leadership role requires expertise in audio systems and IT management, focusing on team leadership and product development. The successful candidate will ensure smooth operations while driving innovation in entertainment technology.

Benefits

Competitive salary based on experience

Dynamic and creative working environment

Opportunities for international travel

Qualifications

• 5+ years in technical audio/systems engineering.
• Strong understanding of audio technologies like digital consoles.
• Excellent communication skills with a solutions-oriented mindset.

Responsibilities

• Lead, mentor, and expand the technical service team.
• Oversee design and support of audio systems for production.
• Manage IT systems and infrastructure for the organization.

Skills

Leadership

Audio Technology

IT Infrastructure Management

Problem Solving

Communication

Team Management

Education

Degree in Electronic Engineering or related field

Tools

Dante

QLab

AutoCAD

Vectorworks

Job description

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Our client is looking for a dynamic and experienced Head of Technical Services to oversee and evolve their technical operations. This senior leadership role demands in-depth expertise in large-scale professional audio systems and installations, a solid grasp of IT infrastructure, and a strong track record of leading and supporting high-performing teams in a growing environment.

The successful candidate will play a critical role in ensuring the smooth operation of technical services across the company and act as a key technical authority for both internal teams and external clients. You’ll also play a vital role in shaping the direction of our product research, working directly with the team on product development, testing, proof of concept, and support.

Job Description

Our client is looking for a dynamic and experienced Head of Technical Services to oversee and evolve their technical operations. This senior leadership role demands in-depth expertise in large-scale professional audio systems and installations, a solid grasp of IT infrastructure, and a strong track record of leading and supporting high-performing teams in a growing environment.

The successful candidate will play a critical role in ensuring the smooth operation of technical services across the company and act as a key technical authority for both internal teams and external clients. You’ll also play a vital role in shaping the direction of our product research, working directly with the team on product development, testing, proof of concept, and support.

This is a unique opportunity for someone who thrives in both technical and creative environments and who is excited by the idea of influencing the future of entertainment technology.

Key Responsibilities
•Lead, mentor, and expand the technical service team, fostering a positive and collaborative work culture.
• Oversee the design, maintenance, and support of audio systems for productions, rentals, and system integration projects.
• Manage all internal and external IT systems and infrastructure (networking, servers, software licensing, backup systems).
• Serve as the senior technical authority, providing expert guidance and troubleshooting for advanced audio systems across live productions and rental sectors.
• Develop and implement technical workflows and support protocols to ensure excellent client service.
• Collaborate with key manufacturers on technical issues and advances.
• Work closely with the R&D team to design, prototype, and test new products and features.
• Liaise with other departments and clients to scope, support, and deliver projects to the highest technical standards.
• Drive continuous improvement in systems, processes, and team capability.

Essential Skills & Experience
• 5+ years in a technical audio or systems engineering role.
• Advanced understanding of professional audio technologies (digital consoles, wireless systems, etc.).
• Strong understanding of professional communications technologies (Clear-Com, Riedel, etc.).
• Experience with IT infrastructure management (Windows and Mac server environments, networking, cybersecurity basics).
• Proven experience managing or mentoring a team.
• Excellent communication skills with a solutions-oriented mindset.
• Ability to work under pressure and solve complex technical issues quickly.
• A positive, proactive attitude and an ability to lead by example.
• Knowledge of industry-standard software like Dante, QLab, AutoCAD, or Vectorworks.
• Excellent communication and interpersonal skills.

Preferred (But Not Essential)
• Experience in the live events, theatre, or broadcast sectors.
• A degree in Electronic Engineering, Computer System Engineering, or similar.
• ITIL certification or other formal IT infrastructure credentials.
• Familiarity with coding in C or C++ (Qt framework experience is a bonus).

What We Offer
• Competitive salary based on experience.
• A dynamic and creative working environment at the forefront of entertainment, audio, and live performance technology.
• Direct involvement in Research, shaping and developing cutting-edge audio control products.
• Opportunities for international travel to support major productions, installations, and global industry events.

Location
This role is based in SW London and will require you to work with the team in the office. Occasional travel in the UK and internationally will be required.