Head of Technical Operations Centre (TOC) - Media & Advertising

Hamilton Barnes Associates Limited; Greater London; On-site; GBP 60,000 - 72,000; Full time

Job summary

A global leader in sports expertise is seeking a Technical Operations Center (TOC) Engineering Lead. This role involves leading a team for 24/7 network and video service coverage, managing live event executions, and supporting complex incident resolutions. Ideal candidates have 5–7+ years of experience in a technical leadership role, strong knowledge of broadcast workflows and TCP/IP networking, and excellent leadership skills. Compensation is up to £72,000, with benefits including private medical insurance and international travel opportunities.

Benefits

Private medical insurance

International travel opportunities

Exposure to cutting-edge live broadcast technologies

Strong career growth potential

Qualifications

• 5–7+ years in a technical leadership role within a TOC, NOC, or MCR environment.
• Strong understanding of live broadcast workflows, encoding, transmission, and routing.
• Deep knowledge of TCP/IP networking (switching, routing, multicast).

Responsibilities

• Lead and mentor the TOC engineering team, ensuring 24/7 coverage of network and video services.
• Oversee live event execution, SLA compliance, service bookings, and customer support.
• Act as the senior point of escalation for complex incidents.

Skills

5–7+ years in a technical leadership role

Understanding of live broadcast workflows

Knowledge of TCP/IP networking

Leadership and incident management skills

Documentation and process optimisation

High-pressure decision-making

Proficiency with Excel/Google Sheets

Job description

Are you looking for an exciting new opportunity?

Join a global leader in sports expertise, providing the support system and infrastructure that powers the world of sport. Offering services from media rights and consulting to digital transformation and fan base development, they create new commercial opportunities and deliver premium sports content and distribution. With operations in over 100 cities across 35 countries and six continents, their global reach ensures impact at every level of the sports industry.

If you would like to learn more about this opportunity, feel free to reach out and apply today!

Responsibilities

• Lead and mentor the TOC engineering team, ensuring 24/7 coverage of network and video services.
• Oversee live event execution, SLA compliance, service bookings, and customer support.
• Act as the senior point of escalation for complex incidents (Tier 3 support).
• Drive incident response, root cause analysis, and proactive monitoring/reporting.
• Develop and implement TOC strategy, staffing models, and documentation standards.
• Participate in systems architecture, new tech evaluation, and vendor selection.
• Manage operational workflows, reporting systems (e.g., Zabbix, Grafana, Prometheus), and support international broadcast teams.
• Collaborate with leadership on technical direction and TOC transformation.

Skills / Must Have

• 5–7+ years in a technical leadership role within a TOC, NOC, or MCR environment.
• Strong understanding of live broadcast workflows, encoding, transmission, and routing.
• Deep knowledge of TCP/IP networking (switching, routing, multicast).
• Excellent leadership, incident management, and performance development skills.
• Strong documentation and process optimisation experience.
• High-pressure decision-making and problem-solving capabilities.
• Proficiency with Excel/Google Sheets; adaptable across Windows, MacOS, and Linux.
• Willingness to work flexible hours and support live events globally.

Benefits

• Private medical insurance
• International travel opportunities
• Hands-on exposure to cutting-edge live broadcast technologies
• Close-knit, high-impact technical leadership team
• Strong career growth potential in a global media environment
• Shape the technical roadmap with the opportunity to introduce new tools and processes.
• Join a highly collaborative culture with visible impact and senior leadership exposure.

Salary

• Up to £72,000 (DOE)