Head of Technical Operations Centre (TOC) - Media & Advertising

Hamilton Barnes Associates Limited; Greater London; On-site; GBP 72,000; Full time

Job summary

A global leader in sports expertise is seeking a Technical Lead to guide the TOC engineering team, ensuring seamless network and video service support. This role involves managing live event execution, leading incident response, and collaborating on technical strategy. The ideal candidate will have extensive experience in a TOC environment, strong leadership skills, and a passion for innovation in broadcast technologies.

Benefits

Private medical insurance

International travel opportunities

Hands-on exposure to cutting-edge technologies

Strong career growth potential

Collaborative culture with senior leadership exposure

Qualifications

• 5–7+ years in a technical leadership role within TOC/NOC environment.
• Deep knowledge of TCP/IP networking and live broadcast workflows.
• Strong incident management and performance development skills.

Responsibilities

• Lead and mentor the TOC engineering team for 24/7 coverage.
• Oversee live event execution and SLA compliance.
• Drive incident response and develop TOC strategy.

Skills

Leadership

Incident management

Problem-solving

Documentation

TCP/IP networking

Live broadcast workflows

Process optimization

Flexibility

Tools

Excel

Google Sheets

Zabbix

Grafana

Prometheus

Job description

Are you looking for an exciting new opportunity?

Join a global leader in sports expertise, providing the support system and infrastructure that powers the world of sport. Offering services from media rights and consulting to digital transformation and fan base development, they create new commercial opportunities and deliver premium sports content and distribution. With operations in over 100 cities across 35 countries and six continents, their global reach ensures impact at every level of the sports industry.

If you would like to learn more about this opportunity, feel free to reach out and apply today!

Responsibilities:

• Lead and mentor the TOC engineering team, ensuring 24/7 coverage of network and video services.
• Oversee live event execution, SLA compliance, service bookings, and customer support.
• Act as the senior point of escalation for complex incidents (Tier 3 support).
• Drive incident response, root cause analysis, and proactive monitoring/reporting.
• Develop and implement TOC strategy, staffing models, and documentation standards.
• Participate in systems architecture, new tech evaluation, and vendor selection.
• Manage operational workflows, reporting systems (e.g., Zabbix, Grafana, Prometheus), and support international broadcast teams.
• Collaborate with leadership on technical direction and TOC transformation.

Skills / Must Have:

• 5–7+ years in a technical leadership role within a TOC, NOC, or MCR environment.
• Strong understanding of live broadcast workflows, encoding, transmission, and routing.
• Deep knowledge of TCP/IP networking (switching, routing, multicast).
• Excellent leadership, incident management, and performance development skills.
• Strong documentation and process optimisation experience.
• High-pressure decision-making and problem-solving capabilities.
• Proficiency with Excel/Google Sheets; adaptable across Windows, MacOS, and Linux.
• Willingness to work flexible hours and support live events globally.

Benefits:

• Private medical insurance
• International travel opportunities
• Hands-on exposure to cutting-edge live broadcast technologies
• Close-knit, high-impact technical leadership team
• Strong career growth potential in a global media environment
• Shape the technical roadmap with the opportunity to introduce new tools and processes.
• Join a highly collaborative culture with visible impact and senior leadership exposure.

Salary:

• Up to £72,000 (DOE)