Head of Systems

Adanola; Manchester; Hybrid; GBP 110,000 - 160,000; Full time

Benefits offered by this job

Business-wide bonus structure

Regular in office wellness events

Private Medical Insurance

Flexible workplace (3 days a week in a

33 days holiday (inclusive of Bank HOL

Day off on your Birthday

50% staff discount

Job summary

Adanola, Manchester-based fashion retailer, is seeking a Head of Systems to own the technology backbone powering our end-to-end operations, from NetSuite to Shopify and 3PL integrations. You’ll ensure systems scale reliably during launches and peak trading while supporting international expansion.

Lead a small team, define SLAs, drive automation and data integrity across ERP, e-commerce and logistics, and partner with business units to deliver scalable platform solutions.

Responsibilities

• Ensure NetSuite, Shopify and all 3PL/WMS integrations perform flawlessly during launches.
• Define and oversee a resilient systems environment that scales for high-volume events and multi-region scaling.
• Provide strategic direction for all business platforms, shaping evolution as Adanola grows, in partnership with business areas.

Job description

Description

Adanola is entering an exciting phase of rapid growth. As we scale internationally and expand our product ranges, we’re looking for a Head of Systems to own the technology backbone that keeps everything running seamlessly.

We believe accurate actuals, strong product & inventory integrity, and exceptional operator experience are competitive advantages. You’ll be responsible for maintaining these foundations as complexity grows.

You will own the platforms and integrations that power our end-to-end business operations, from NetSuite to Shopify to 3PL systems you’ll ensure our systems scale reliably during launch spikes and peak trading, whilst also supporting the business to prepare for further international expansion.

Application Deadline: 14 September 2026

Department: Finance & Operations

Location: Manchester

Key Responsibilities

Systems & Infrastructure

• Ensure NetSuite, Shopify and all 3PL/WMS integrations perform flawlessly during launches, campaigns and peak trading.
• Define and oversee a resilient systems environment that scales and drive platform optimisation and readiness for high-volume events and multi-region/channels scaling.
• Provide strategic direction for all business platforms, shaping how they evolve as Adanola grows, work in partnership with business areas to define the most appropriate platform solutions

Systems Integration & Data Flow

• Own the architecture ensuring real-time accuracy of orders, inventory, customer and financial data across all systems.
• Lead proactive monitoring and issue prevention frameworks.
• Own the long-term systems architecture for scalability, resilience and speed.

Service Delivery & Support

• Establish SLAs, KPIs and reporting for system uptime, support response and integration health.
• Manage vendors, partners and SaaS providers to deliver best-in-class performance.
• Lead a systems support function that resolves issues rapidly and removes operational friction.

Process & Continuous Improvement

• Lead cross-functional system process design and optimisation initiatives.
• Own system and integration enhancement projects end-to-end.
• Improve workflows, eliminate manual processes, and optimise system performance across departments.
• Lead integration projects that unlock future growth (international expansion, marketplace integrations, wholesale, retail and new fulfilment models)

AI Enablement & Automation

• Partner with teams across the business to identify opportunities for AI-augmentation and automation.
• Prototype and scale solutions using n8n, ChatGPT, Claude and platform-native AI tools.
• Champion a culture of intelligent automation and continuous improvement.

Security & Compliance

• Oversee cybersecurity tooling and access control policies
• In partnership with the Data team, ensure GDPR compliance and data governance
• Maintain disaster recovery and continuity planning

Team Leadership

• Develop, manage and mentor the team, fostering innovation and continuous improvement.
• Coordinate with cross-functional teams to ensure that systems are meeting the needs of all departments.

What we’re Looking For

• Zero revenue-impacting system failures during peak periods
• Integration issues resolved in hours, not days
• Automated processes replace manual workarounds across departments
• Systems scale seamlessly as business complexity increases
• Your team becomes the enabler, not the bottleneck

Why Adanola?

We’re on a mission to become the go-to destination to shop your everyday uniform and we’re looking for talented, positive people to work towards this goal. As the company continues to grow at a fast pace, it’s an exciting time to be part of the journey. So, if you’re passionate, driven, and ready to make a real impact, we’d love to hear from you!

Some of the benefits we offer our employees:

• Business-wide bonus structure
• Regular in office wellness events
• Private Medical Insurance
• Flexible workplace (3 days a week in our Manchester office)
• 33 days holiday (inclusive of Bank Holidays)
• Day off on your Birthday
• 50% staff discount