Head Of Support (DevOps)

JR United Kingdom; Shrewsbury; Remote; GBP 70,000 - 100,000; Full time

Job summary

A fast-growing SaaS company is seeking a Head of DevOps Support to lead a high-performing team, enhance customer journeys, and automate support processes. As a dynamic leader, you will advocate for customers and drive improvements in a collaborative, remote-first culture, offering a competitive package with a commitment to professional growth.

Benefits

Competitive package

Equity

Flexible working

Professional development commitment

Qualifications

• Experience in SaaS or platform technical support roles.
• Strong understanding of CI/CD pipelines and cloud-native infrastructure.
• Passion for root cause analysis and customer assistance.

Responsibilities

• Lead end-to-end support engineering function, set KPIs.
• Own customer journey from onboarding to technical enablement.
• Partner with teams to improve product integrations.

Skills

Technical support experience

DevOps team scaling

Customer advocacy

Operational rigor

Tools

Support systems (e.g. Zendesk, Linear, Intercom)

Job description

Social network you want to login/join with:

MCS Group | Your Specialist Recruitment Consultancy

Location:

shrewsbury, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

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Job Views:

6

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

Head of DevOps Support | Remote UK/ROI |

Are you ready to take the reins of a mission-critical DevOps support function at a fast-growing SaaS company delivering cutting-edge artifact and supply chain management at scale?

We're hiring a Head of DevOps Support - a dynamic, hands-on leader who knows how to blend strong operational rigour with technical depth. In this role, you'll lead and scale a high-performing team of support engineers, helping developers and enterprise clients get the most from a cloud-native, API-driven platform powering CI/CD pipelines around the globe.

What you'll be doing:

Leading the end-to-end support engineering function - setting KPIs, driving resolution quality, and creating best-in-class tooling and workflows.

Owning the customer journey post-deployment, from onboarding through to long-term technical enablement.

Partnering with Product and Engineering to improve integrations and address platform feedback that really matters to users.

Automating wherever possible - because great support teams build, not just react.

What we're looking for:

Experience scaling technical support or DevOps teams in a SaaS or platform context.

A strong grasp of developer tools, cloud-native infrastructure, CI/CD pipelines, and support systems (e.g. Zendesk, Linear, Intercom).

Someone who's as passionate about solving root causes as they are about helping people.

A customer advocate and internal changemaker with a builder's mindset.

Why this role?

You'll be a key figure in how a growing product is delivered, supported, and improved globally.

Remote-first, collaborative team culture with big ambitions and low ego.

Competitive package, equity, flexible working, and a serious commitment to professional development.

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on 02896935520 or [emailprotected] .

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.