Head Of Support (DevOps)

JR United Kingdom; Birmingham; Remote; GBP 70,000 - 100,000; Full time

Job summary

A fast-growing SaaS company is seeking a Head of DevOps Support to manage a critical support function. This dynamic role involves leading a team, improving technical support processes, and ensuring a high-quality customer experience with a focus on cloud-native technology. With a remote-first culture and competitive benefits, this position is ideal for a candidate passionate about both technology and customer satisfaction.

Benefits

Competitive package

Equity

Flexible working

Commitment to professional development

Qualifications

• Experience scaling technical support or DevOps teams in SaaS context.
• Strong grasp of developer tools and support systems.
• Passionate about solving root causes and customer advocacy.

Responsibilities

• Lead the support engineering function, setting KPIs and driving quality.
• Own customer journey post-deployment from onboarding to enablement.
• Automate processes to improve support effectiveness.

Skills

Technical support scaling

Cloud-native infrastructure

CI/CD pipelines

Customer advocacy

Tools

Zendesk

Linear

Intercom

Job description

MCS Group | Your Specialist Recruitment Consultancy

Location:

birmingham, United Kingdom

Job Category:

Other

Job fairs

-

EU work permit required:

Yes

Job Views:

9

Posted:

27.06.2025

Expiry Date:

11.08.2025

Job Description:

Head of DevOps Support | Remote UK/ROI |

Job fairs

Are you ready to take the reins of a mission-critical DevOps support function at a fast-growing SaaS company delivering cutting-edge artifact and supply chain management at scale?

We're hiring a Head of DevOps Support - a dynamic, hands-on leader who knows how to blend strong operational rigour with technical depth. In this role, you'll lead and scale a high-performing team of support engineers, helping developers and enterprise clients get the most from a cloud-native, API-driven platform powering CI/CD pipelines around the globe.

What you'll be doing:

Leading the end-to-end support engineering function - setting KPIs, driving resolution quality, and creating best-in-class tooling and workflows.

Owning the customer journey post-deployment, from onboarding through to long-term technical enablement.

Partnering with Product and Engineering to improve integrations and address platform feedback that really matters to users.

Automating wherever possible - because great support teams build, not just react.

What we're looking for:

Experience scaling technical support or DevOps teams in a SaaS or platform context.

A strong grasp of developer tools, cloud-native infrastructure, CI/CD pipelines, and support systems (e.g. Zendesk, Linear, Intercom).

Someone who's as passionate about solving root causes as they are about helping people.

A customer advocate and internal changemaker with a builder's mindset.

Why this role?

You'll be a key figure in how a growing product is delivered, supported, and improved globally.

Remote-first, collaborative team culture with big ambitions and low ego.

Competitive package, equity, flexible working, and a serious commitment to professional development.

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on 02896935520 or [e-mail].

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Created on 27/06/2025 by JR United Kingdom