Head Of Support (DevOps)

MCS Group; Belfast; Remote; GBP 70,000 - 90,000; Full time

Job summary

MCS Group is seeking a dynamic Head of DevOps Support for a fast-growing SaaS company in a remote role. In this key position, you will lead a support engineering team, enhance customer journey, and drive the integration of technological improvements, ensuring client satisfaction and streamlined operations. Join a collaborative environment dedicated to professional growth with competitive packages.

Benefits

Competitive package

Equity

Flexible working

Commitment to professional development

Qualifications

• Experience in scaling technical support or DevOps teams in a SaaS context.
• Strong understanding of developer tools and support systems.
• Passionate about solving root causes and helping users.

Responsibilities

• Lead the end-to-end support engineering function and set KPIs.
• Own customer journey post-deployment from onboarding to technical enablement.
• Automate processes to improve support efficiency.

Skills

DevOps experience

Cloud-native infrastructure

CI/CD pipelines

Customer advocacy

Problem-solving

Tools

Zendesk

Linear

Intercom

Job description

Head of DevOps Support | Remote UK/ROI |

Are you ready to take the reins of a mission-critical DevOps support function at a fast-growing SaaS company delivering cutting-edge artifact and supply chain management at scale?

We're hiring a Head of DevOps Support - a dynamic, hands-on leader who knows how to blend strong operational rigour with technical depth. In this role, you'll lead and scale a high-performing team of support engineers, helping developers and enterprise clients get the most from a cloud-native, API-driven platform powering CI/CD pipelines around the globe.

What you'll be doing:

• Leading the end-to-end support engineering function - setting KPIs, driving resolution quality, and creating best-in-class tooling and workflows.

• Owning the customer journey post-deployment, from onboarding through to long-term technical enablement.

• Partnering with Product and Engineering to improve integrations and address platform feedback that really matters to users.

• Automating wherever possible - because great support teams build, not just react.

What we're looking for:

• Experience scaling technical support or DevOps teams in a SaaS or platform context.

• A strong grasp of developer tools, cloud-native infrastructure, CI/CD pipelines, and support systems (e.g. Zendesk, Linear, Intercom).

• Someone who's as passionate about solving root causes as they are about helping people.

• A customer advocate and internal changemaker with a builder's mindset.

Why this role?

• You'll be a key figure in how a growing product is delivered, supported, and improved globally.

• Remote-first, collaborative team culture with big ambitions and low ego.

• Competitive package, equity, flexible working, and a serious commitment to professional development.

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on 02896935520 or [e-mail].

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.