Head of Support

HARRIS HILL; City Of London; On-site; GBP 60,000; Full time

Job summary

A nonprofit organization in West London is seeking a Head of Support to oversee strategic and operational management of support services. The successful candidate will lead a dedicated team and ensure compliance with standards while fostering community involvement. Ideal applicants will have significant experience in managing support services, strong leadership skills, and a commitment to inclusivity.

Qualifications

• Significant experience managing support services at a senior level.
• Proven track record of managing and developing support services.
• Strong leadership and staff management experience.

Responsibilities

• Oversee the strategic and operational management of support services.
• Lead and manage the Support Services team.
• Ensure compliance with safeguarding, health and safety, and equality standards.

Skills

Leadership

Budget management

Team development

Safeguarding

Customer engagement

Job description

Are you an experienced leader in support and housing services, passionate about empowering people and fostering inclusive communities? We’re looking for a Head of Support to join a senior management team and play a key role in delivering high-quality, person-centred services.

Salary: Circa £60K

Location: West London

As a senior leader, you will oversee the strategic and operational management of support and engagement services, ensuring that residents receive the best possible care and are actively involved in shaping the services they use. You’ll lead a talented support team and collaborate with partners to promote wellbeing, community participation, and tenancy sustainment.

You’ll provide operational oversight of support and outreach services, champion continuous improvement, and ensure compliance with safeguarding, health and safety, and equality standards.

Key Responsibilities

• Lead and manage the Support Services team, ensuring delivery of high-quality, person-centred services.
• Oversee service design, delivery, and performance monitoring in line with strategic objectives.
• Act as Safeguarding Lead, ensuring best practice and compliance.
• Develop and support staff through effective recruitment, supervision, and training.
• Work collaboratively with external agencies across housing, health, and social care.
• Manage budgets and financial performance within agreed parameters.
• Ensure beneficiary involvement in shaping, delivering, and evaluating services.
• Contribute to organisational strategy and senior management decision-making.
• Uphold and promote principles of equality, diversity, and inclusion in all aspects of service delivery.

About You

You’ll bring significant experience managing support services at a senior level, ideally within housing, health, or social care. You’ll be an excellent communicator and leader, skilled at developing teams, managing change, and driving service improvement.

Essential Experience and Skills:

• Proven track record of managing and developing support services.
• Strong leadership and staff management experience, including dispersed teams.
• Budget management and financial oversight.
• Experience in safeguarding and the ability to act as a safeguarding lead.
• Strong understanding of customer engagement and service co-design.
• Commitment to equality, diversity, and inclusion.

We are a certified B Corp and are committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.