Head of Strategy, Customer Data Management - UK & Ireland

RELX Group; Cardiff; On-site; GBP 100,000 - 140,000; Full time

Job summary

RELX Group, via LexisNexis Risk Solutions, seeks a strategy leader to shape the future of Customer Data Management across the UK and Ireland. The role blends market strategy, customer insight, data, technology and commercial execution to identify opportunities, evolve propositions and prioritise investment.

You will translate market needs into strategic requirements for product, data and operational teams, developing compelling business cases and guiding cross-functional change across a matrixed

Qualifications

• Significant experience in consumer data, data quality, master data management, identity resolution, data governance or a closely related data-driven market.
• Strong strategic and commercial judgement with experience in market strategy, proposition development or product strategy.
• Ability to translate complex customer challenges into clear business, data and technology priorities.
• Proven track record leading cross-functional change in a matrixed organisation.
• Excellent analytical skills combining quantitative evidence with customer and market insight.

Responsibilities

• Define and maintain the UK and Ireland strategy for Customer Data Management, including priority markets, customer needs, growth opportunities and competitive positioning.
• Use customer, market, regulatory and competitor insight to inform strategic choices and investment priorities.
• Shape compelling customer propositions and ensure they are supported by clear positioning, packaging and commercial models.
• Translate customer and market needs into strategic requirements for product, data, technology and operational teams.
• Develop business cases for new and enhanced capabilities, balancing immediate commercial opportunities with longer-term growth.
• Lead cross-functional initiatives that improve customer outcomes and support the continued development of scalable data solutions and services.
• Establish meaningful measures of customer value and proposition effectiveness.
• Support Sales, Pre-Sales and Marketing through clear value propositions, market insight, customer evidence and sector-specific narratives.
• Significant experience in consumer data, data quality, master data management, identity resolution, data governance or a closely related data-driven market.

Skills

Consumer data

Data governance

Identity resolution

Market strategy

Stakeholder management

Cross-functional leadership

Analytical skills

Data quality

Master data management

Data-driven insights

Job description

Are you ready to shape the future of Customer Data Management across the UK and Ireland? Do you enjoy turning customer and market insight into strategies that create meaningful business value? About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximise operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at https://risk.lexisnexis.co.uk/ About our Team This role sits in our Market Planning team, which helps the business understand what matters next, to decide where to focus, and to align to act on it. The team sits between strategy and execution, bringing together customer insight, market intelligence, regulatory understanding and commercial priorities to increase value creation for our customers whilst driving profitable growth. About the Role We are looking for a strategy leader to shape the future of our Customer Data Management business across the UK and Ireland. This highly collaborative role brings together market strategy, customer needs, data, technology and commercial execution to identify opportunities, evolve propositions and turn them into clear business priorities.

• Define and maintain the UK and Ireland strategy for Customer Data Management, including priority markets, customer needs, growth opportunities and competitive positioning.
• Use customer, market, regulatory and competitor insight to inform strategic choices and investment priorities.
• Shape compelling customer propositions and ensure they are supported by clear positioning, packaging and commercial models.
• Translate customer and market needs into strategic requirements for product, data, technology and operational teams.
• Develop business cases for new and enhanced capabilities, balancing immediate commercial opportunities with longer-term growth.
• Lead cross-functional initiatives that improve customer outcomes and support the continued development of scalable data solutions and services.
• Establish meaningful measures of customer value and proposition effectiveness.
• Support Sales, Pre-Sales and Marketing through clear value propositions, market insight, customer evidence and sector-specific narratives.
• Significant experience in consumer data, data quality, master data management, identity resolution, data governance or a closely related data-driven market.
• Strong strategic and commercial judgement, with experience of market strategy, proposition development or product strategy.
• The ability to translate complex customer challenges into clear business, data and technology priorities.
• A successful track record of leading cross-functional change in a matrixed organisation.
• Strong stakeholder management and influencing skills, including the confidence to work with senior leaders and customers.
• Excellent analytical skills and the ability to combine quantitative evidence with customer and market insight.
• The ability to explain complex data concepts in clear, commercially relevant language.
• Curiosity about emerging customer needs, technology, regulation and competitive developments.

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.