Head of Strategy & Change - Medical Law Services (MLS)

Fletchers Solicitors; Manchester; Hybrid; GBP 50,000 - 90,000; Full time

Job description

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Head of Strategy & Change - Medical Law Services (MLS)

Location: Southport / Manchester / Liverpool / Hybrid - Minimum 2 days a week in office.

Salary: DOE

Medical Law Service part of Fletchers Solicitors group have a fantastic opportunity to join our growing Team.

Purpose of role:

Support the Managing Director of MLS to define, drive and deliver the strategic and operational change agenda. This role will be an integral member of the leadership team and the ideal candidate will be a trusted advisor, a strategic thinker, and a proactive doer with strong drive and ambition.

• Great at 'getting stuff done' and making change happen
• Honest Broker: Truth Teller when the leader needs a wide-ranging view without turf considerations
• Integrator: connecting workstreams that would otherwise remain siloed
• Air Traffic Controller: for the leader and the senior team
• Confidant: without an organizational agenda

In return we can offer:

• 35 hours working week
• Bonus scheme (subject to targets being met)
• 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days' holiday per year, until you reach the maximum long service awards which are awarded after your 5th, 7th, and 9th full year of employment
• Pension scheme with tax-efficient salary sacrifice option
• Life Assurance Policy
• Medicash policy to cover some dental, optical and other medical expenses
• Company sick pay
• Enhanced Maternity, Paternity and IVF schemes
• Flexible, agile working environment with a positive work-life balance
• Varied calendar of funded company social events
• Monthly voucher awards for winning nominees

Main Responsibilities for the role:

• Project Management & Change Facilitation: Excel in managing critical projects and smooth transition during periods of significant change, ensuring high levels of engagement and adoption.
• Performance Enhancement: Identify areas of improvement and lead data driven initiatives to boost performance.
• Continuous Improvement: Foster a culture of continuous improvement across MLS, via a systemic and value orientated approach.
• Excellent communication: preparing materials for Executive audiences to enable effective decision making, including preparation of submissions into the Fletchers PMO.
• Proactive conflict resolution: anticipate and resolve conflicts ensuring the leadership team can focus on high priority matters.
• Leadership: Lead and develop a small team of process improvement and business analysis professionals.
• Change Community of Practice: Be an active member of the wider Fletchers Group Change Community of Practice, contributing to the development of PMO processes and templates.
• Performance Management: Ensure the rhythm and routine of the MLS business ensures proactive operational performance management.
• Support for growth: Assist in hiring and organizational planning during periods of growth, filling operational gaps.
• Navigate Complexity: guide the organization through complex challenges, streamline process and facilitate strategic execution.
• Relationship Building: Build strong relationships and be at ease negotiating and influencing with stakeholders at all levels of the organisation, irrespective of seniority and technical/functional background.

Essential Qualifications, Skills and Experience:

• Leadership experience of working in a portfolio and programme delivery environment and/or as a Chief of Staff
• 5 years or more demonstrable experience of shaping and leading large scale business change deliveries to meet the desired outcomes of the organisation
• Strong understanding of change management techniques and embedding colleague change in order to sustain and drive benefits
• Experience of coaching and supporting managers in good delivery practices
• Great relationship management skills, with the ability to engage with colleagues up to and including director and executive level
• Confidence in challenging and influencing all kinds of people in order to fully embed and sustain the changes
• Pro-active, flexible and adaptable; you're able to work in ambiguous situations and bring clarity
• Detail oriented, analytical and inquisitive
• Ability to assimilate complex information and research to drive strategic business outcomes
• Excellent teamworking skills creating an environment in which colleagues can be their best
• Solid organizational skills with the ability to manage a variety of activities concurrently
• Strong working knowledge of Microsoft Office and other project management and delivery tools
• An appropriate portfolio or programme management qualification

Desirable Qualifications, Skills and Experience:

• Experience of Proclaim or other software tools including Adobe, Excel.