Head of Strategic Insights

TN United Kingdom; Tadworth; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company dedicated to sustainability and innovation, where your expertise in insights and customer research will drive meaningful change. In this role, you will lead a dynamic team, shaping the future of customer experiences and influencing organizational strategies. With a commitment to flexibility and work-life balance, this position offers a unique opportunity to impact billions of lives through technology and research. If you're passionate about making a difference and thrive in a performance culture, this is the perfect opportunity for you.

Benefits

Medical, dental, and vision coverage

On-site fitness center

Flexible savings accounts

Diverse income protection insurance

Support for education and childcare

Gym memberships

Private medical insurance

Cycle to work scheme

Critical illness cover

Market-leading pension scheme

Qualifications

• 10+ years of insights/customer research experience at large multinationals.
• Strong ability to influence senior leadership and drive organizational change.
• Proven team leader with a focus on coaching and career development.

Responsibilities

• Lead the IFP Insights team, setting goals and managing work prioritization.
• Design and execute major research studies following best practices.
• Create customer journeys, qualitative reports, and insight frameworks.

Skills

Insights / customer research

Stakeholder management

Team leadership

Communication skills

Fluency in English

Spanish language skills

Job description

Social network you want to login/join with:

You were made to do this work: designing new technologies, diving into data, optimizing digital experiences, and constantly developing better, faster ways to get results. You want to be part ofa performance culture dedicated to building technology for a purpose that matters. You want to work in an environment that promotes sustainability, inclusion, wellbeing, and career development. In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU.

In this role, you will:

• Lead the IFP Insights team, setting goals and vision for the team, manage work prioritisation and coach and manage the team.
• Lead the design and execution of major research studies that follow research best practices and methodologies – setting the example for worldwide research stakeholders to follow.
• Partner with business function owners and stakeholders to prioritise research budget and identify areas where customer research can provide greater insight.
• Lead the creation of customer journeys, qualitative reports, insight frameworks, and user personas which synthesize data and findings, helping the team arrive at a shared understanding of the customer needs.
• Identify or develop immersive and interactive methods for helping stakeholders and the CX strategy/design teams understand the needs and experiences of customers.

About Us

Huggies. Kleenex. Cottonelle. Scott. Kotex. Poise. Depend. Kimberly-Clark Professional. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

To succeed in this role, you will need the following qualifications:

• At least 10 years of Insights / customer research experience at large multinational
• Strong ability to influence the organisation and senior leadership and drive change in how the organisation operates.
• Strong team leader providing the team support in work prioritisation, job coaching and career development.
• Strong stakeholder management capability bringing together and aligning a wide range of internal and external partners.
• Strong communication skills (both verbally and written)
• Fully fluent English ability is mandatory, with other language skills (especially Spanish) being a plus.

Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.

Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.

Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.

Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

We offer competitive pay and benefits to employees and reward excellence and performance. Our belief in promoting a healthy work-life balance drives us to support our employees’ total well-being, offering comprehensive benefits not limited to gym memberships, private medical insurance, dental cover, employee assistance programme, cycle to work scheme, critical illness cover, travel insurance and a market leading defined contribution pension scheme.

To Be Considered

Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the .

And finally, the fine print….

Primary Location

United Kingdom- Flexible Location - South East England

Description

You were made to do this work: designing new technologies, diving into data, optimizing digital experiences, and constantly developing better, faster ways to get results. You want to be part ofa performance culture dedicated to building technology for a purpose that matters. You want to work in an environment that promotes sustainability, inclusion, wellbeing, and career development. In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU.

In this role, you will:

Lead the IFP Insights team, setting goals and vision for the team, manage work prioritisation and coach and manage the team.

Lead the design and execution of major research studies that follow research best practices and methodologies – setting the example for worldwide research stakeholders to follow.

Partner with business function owners and stakeholders to prioritise research budget and identify areas where customer research can provide greater insight.

Lead the creation of customer journeys, qualitative reports, insight frameworks, and user personas which synthesize data and findings, helping the team arrive at a shared understanding of the customer needs.

Identify or develop immersive and interactive methods for helping stakeholders and the CX strategy/design teams understand the needs and experiences of customers.

About Us

Huggies. Kleenex. Cottonelle. Scott. Kotex. Poise. Depend. Kimberly-Clark Professional. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

To succeed in this role, you will need the following qualifications:

At least 10 years of Insights / customer research experience at large multinational

Strong ability to influence the organisation and senior leadership and drive change in how the organisation operates.

Strong team leader providing the team support in work prioritisation, job coaching and career development.

Strong stakeholder management capability bringing together and aligning a wide range of internal and external partners.

Strong communication skills (both verbally and written)

Fully fluent English ability is mandatory, with other language skills (especially Spanish) being a plus.

Total Benefits

Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.

Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.

Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.

Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

We offer competitive pay and benefits to employees and reward excellence and performance. Our belief in promoting a healthy work-life balance drives us to support our employees’ total well-being, offering comprehensive benefits not limited to gym memberships, private medical insurance, dental cover, employee assistance programme, cycle to work scheme, critical illness cover, travel insurance and a market leading defined contribution pension scheme.

To Be Considered

Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the .

And finally, the fine print….

Primary Location

United Kingdom- Flexible Location - South East England

Additional Locations

NO KC SITE - COLOMBIA BOGOTA

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time