Head of Solution Support – IT

Shared Services; United Kingdom; Remote; GBP 50,000 - 75,000; Full time

Job summary

A leading company in the UK is seeking a Head of Solution Support to lead their Application Support team. This remote role requires coordination of critical business solutions and collaboration across various teams, ensuring effective management and support of business applications. The position offers opportunities for career development and a commitment to diversity and inclusion.

Benefits

Employee ownership benefits

Volunteering days

Training and career development opportunities

Commitment to Diversity, Equality, and Inclusion

Qualifications

• Understanding of IT systems and business applications.
• Ability to work under pressure and prioritize tasks.
• Effective communication and problem-solving skills.

Responsibilities

• Coordinate availability and functionality of critical business solutions.
• Provide 2nd/3rd level application support to users.
• Manage third-party vendors to meet support requirements.

Skills

Effective communication skills

Problem-solving ability

Customer service orientation

Understanding of IT systems

Knowledge of business processes

Job description

Job Title: Head of Solution Support – IT (Remote, UK)

Client:

Shared Services

Location:

Remote, United Kingdom

Job Category:

Other

EU Work Permit Required:

Yes

Job Reference:

758aa06259d5

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

Overview: Remote role with weekly travel for meetings. The Head of Solution Support will lead the Application Support team, ensuring effective management and support of business applications.

Responsibilities:

1. Coordinate availability and functionality of critical business solutions.
2. Provide 2nd/3rd level application support to users.
3. Manage third-party vendors to meet support requirements.
4. Maintain documentation and support processes.
5. Collaborate with Finance, Payroll, and Operations teams to understand support needs.
6. Develop and support business applications as part of the IT service continuity plan.
7. Serve as main contact for escalated system incidents.

Qualifications:

1. Understanding of IT systems and Business Applications.
2. Effective communication skills.
3. Problem-solving ability.
4. Customer service orientation.
5. Knowledge of business processes.
6. Prioritization and escalation skills.
7. Ability to work under pressure.
8. Understanding of continuous improvement cycles.

What We Offer:

• Part of a fast-growing UK FM provider.
• Employee ownership benefits.
• Volunteering days and numerous perks.
• Training and career development opportunities.
• Commitment to Diversity, Equality, and Inclusion.
• Support for reasonable adjustments during recruitment.