Head of Solution Support – IT

TN United Kingdom; United Kingdom; Remote; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Head of Solution Support to lead their IT team. This pivotal role involves directing the Application Support Analysts to ensure seamless operation of business applications and IT services. You will collaborate with various departments to understand support needs, manage vendor relationships, and drive continuous improvement in support processes. Join a dynamic and rapidly growing organization that values employee development and offers a range of benefits, including employee ownership and training programs. This is a fantastic opportunity for someone looking to make a significant impact in a forward-thinking environment.

Benefits

Employee ownership

Volunteering days

Perks and discounts

Training programs

Diversity initiatives

Recognition schemes

Qualifications

• Leadership role directing the Application Support team.
• Ensuring effective operation of business applications and IT services.

Responsibilities

• Supervising activities related to critical business solutions.
• Managing third-party vendors to meet support needs.

Skills

Understanding of IT systems

Effective communication skills

Problem-solving abilities

Customer service orientation

Knowledge of business processes

Ability to prioritize under pressure

Understanding of continuous improvement cycles

Job description

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Head of Solution Support – IT, remote, gb

Client: Shared Services

Location: remote, gb, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Reference: 758aa06259d5

Job Views: 9

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Role Overview:

The Head of Solution Support is a leadership role within our IT team, responsible for directing the Application Support team to ensure the effective operation of business applications and IT services. This position involves managing a team of Application Support Analysts, ensuring support for internal users, and acting as a key contact for application support issues. The role includes strategic planning, vendor management, documentation, and support process improvement.

Key Responsibilities:

• Supervising activities related to critical business solutions and their functionality
• Providing advanced application support to users
• Managing third-party vendors to meet support needs
• Maintaining support documentation and processes
• Collaborating with Finance, Payroll, and Operations teams to understand support requirements
• Developing and supporting business applications within the IT continuity plan
• Handling escalated system incidents

Required Skills and Experience:

• Understanding of IT systems and Business Applications
• Effective communication skills
• Problem-solving and escalation management abilities
• Customer service orientation and empathy
• Knowledge of business processes
• Ability to prioritize under pressure
• Understanding of continuous improvement cycles

What We Offer:

Join one of the UK's fastest-growing FM providers, with opportunities for growth and development. Benefits include employee ownership, volunteering days, perks and discounts, training programs, diversity initiatives, and recognition schemes.

Diversity and Inclusion:

We are committed to equal opportunity and fostering an inclusive environment. We welcome applications from all backgrounds and are happy to provide reasonable adjustments during the recruitment process.