Head of Services - Epilepsy Scotland

BTA; Glasgow; On-site; GBP 37,000 - 39,000; Full time

Job summary

Join a leading charity as Head of Services to deliver impactful support for people living with epilepsy across Scotland. You will lead strategic development and operational delivery of front-line services while overseeing a dedicated team. This role is pivotal in ensuring services are responsive to user needs and aligned with charity goals.

Qualifications

• Minimum three years’ experience managing multi-disciplinary teams in health or social care.
• Proven ability to lead service delivery and manage budgets.
• Experience in delivering reports to stakeholders.

Responsibilities

• Lead the delivery of Epilepsy Scotland’s strategic vision.
• Oversee front-line services and ensure alignment with service user needs.
• Manage and develop a geographically dispersed team.

Skills

Leadership

Operational Management

Interpersonal Skills

Communication

Job description

Position: Head of Services

Location: 48 Govan Road Glasgow G51 1JL

Reports to: Chief Executive Officer

Salary: £37,113 - £38,226

Contract Type: Full Time. Permanent

Join Epilepsy Scotland as Head of Services and lead the delivery of impactful support that improves lives across Scotland.

About Epilepsy Scotland

Epilepsy Scotland works to ensure that the estimated 80,000 people living with epilepsy in Scotland have their voices heard, their rights respected, and their needs met. The charity has been a national leader in epilepsy support for over seven decades, combining front-line services with policy influence, education, and awareness-raising.

As an organisation, Epilepsy Scotland is deeply committed to tackling stigma, challenging inequalities, and offering person-centred services that empower people to manage their condition and live life to the fullest. Their services range from one-to-one emotional and practical support to community-based youth engagement and a national helpline offering information and guidance.

Responsibilities of the Head of Services

As Head of Services, you will play a key role in the leadership and delivery of Epilepsy Scotland’s strategic vision. Reporting directly to the Chief Executive, you will oversee the organisation’s front-line services, ensuring they are responsive, evidence-based, and aligned with the changing needs of people living with epilepsy across Scotland.

This role calls for a confident leader who is equally comfortable working at a strategic level and managing the detail of day-to-day operations. The services currently offered include Emotional Wellbeing for Adults, a Welfare Rights Service, Youth Work Service and a National Helpline.

Key Responsibilities:

• Service Leadership: Provide strategic and operational leadership across Epilepsy Scotland’s services, fostering a culture of empathy, excellence, and innovation.
• Team Management: Line manage a geographically dispersed team including the Services Team Manager, Welfare Rights Officer, and Helpline Officers, offering supervision, support, and professional development.
• Service Development: Identify opportunities to improve and expand services in line with the charity’s strategy, funding opportunities, and the evolving needs of service users.
• Monitoring & Evaluation: Oversee the implementation of project plans and evaluation frameworks that track outcomes, ensure quality, and support funding compliance.
• Partnership Working: Build and sustain collaborative relationships with statutory and voluntary sector partners to enhance service delivery and reach.
• Safeguarding & Risk Management: Lead on safeguarding across all services, ensuring staff are trained, policies are up to date, and all activities are risk assessed appropriately.
• Budgeting & Reporting: Prepare service budgets, manage expenditure, and contribute to funding bids and reports for funders, trustees, and external stakeholders.
• Organisational Contribution: Work closely with the CEO and other senior colleagues to contribute to strategic planning, organisational development, and advocacy priorities.

What does Epilepsy Scotland need from you?

If you are a dynamic and experienced professional with a passion for delivering inclusive, life-enhancing services, this could be the role for you. You may have a background in health, social care, youth work, or another area of community support — but most importantly, you are someone who leads with compassion and integrity.

You will bring a well-rounded set of leadership, operational, and interpersonal skills, and you’ll thrive in a collaborative environment where you can balance strategic thinking with hands-on delivery.

Experience and Skills:

• A minimum of three years’ experience in managing multi-disciplinary teams, preferably in the voluntary, health, or social care sector.
• A proven ability to lead service design and delivery, manage budgets, and report on outcomes.
• Experience working in partnerships and with external stakeholders, including funders.
• Excellent communication and report-writing skills, with the ability to tailor messaging to different audiences.
• A deep understanding of safeguarding principles, health inequalities, and the social model of health.
• A reflective, emotionally intelligent approach to leadership and team development.
• Commitment to equality, diversity, and inclusion in all areas of work.
• You may also bring lived experience of epilepsy or another long-term health condition, and/or knowledge of the unique challenges faced by those managing such conditions.

Be part of a trusted national charity that supports, empowers, and advocates for people living with epilepsy.

How to Apply:

Please email us at [e-mail] to request an information pack, full job description and person specification.

Closing date: 11:59pm on Tuesday 8^th July

Interview date: Friday 18^th July at the Epilepsy Scotland Head Office in Govan

This search is being conducted for Epilepsy Scotland by BTA. Our leadership team have all worked in the voluntary sector and we use this experience to match organisations and individuals to create great appointments.