Head of Service & Repair

TN United Kingdom; Lichfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Head of Service & Repair to build a business unit from the ground up. This role involves defining services, managing teams, and building customer relationships. Ideal candidates will have strong leadership skills and experience in service management. The position offers a competitive car allowance and generous leave.

Benefits

£455 per month car allowance

25 days of annual leave

Flexible Bank Holiday policy

Qualifications

• Experience in maintenance management, engineering management, or service management roles.
• Ability to manage operationally and commercially.

Responsibilities

• Define the organisational structure and best practices for the Service & Repair business unit.
• Manage and expand the spares and service support team.

Skills

Leadership

Entrepreneurial

Operational Management

Commercial Management

Job description

Head of Service & Repair

The role of Head of Service & Repair offers a unique opportunity to build a business unit from the ground up. You will initially define the aftermarket services offering and build relationships with customers and key stakeholders to introduce this area of the business. If you have a passion for service excellence and relationship building, this is the perfect opportunity for you. Your responsibilities will include:

1. Defining the organisational structure and best practices for the Service & Repair business unit, as well as developing a plan for business growth and KPIs.
2. Managing and expanding the current spares and service support team and recruiting the field service team as the department expands.
3. Meeting with internal stakeholders to raise the profile of Service & Repairs, highlighting current opportunities, and creating tangible objectives for cross- and up-selling.
4. Tailoring the Service & Repair business for larger customers, understanding their current gaps or requirements, and adapting this to the current service offering.
5. Meeting with customers to discuss service and after-sales services the business can offer to existing customers.

The Candidate

To be successful in your application for this role, you will need:

• Experience in maintenance management, engineering management, or service management roles.
• An entrepreneurial character with the ability to manage both operationally and commercially.
• Strong leadership skills and a desire to grow and develop the spares and service support team.
• Autonomy and the ability to build a business from the ground up.
• The ability to create a vision and inspire others to follow.

The Benefits

For this Head of Service & Repair role, the following benefits are offered:

• £455 per month car allowance
• 25 days of annual leave
• Flexible Bank Holiday policy

ATA Recruitment specialises in Manufacturing, Infrastructure, Civil, Transportation, and general Engineering recruitment on both a permanent and contract basis. For more opportunities like this one, visit our website.

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