Head of Service Performance and Improvement - Enforcement and Crime (Ref: 5596)

Ministry of Justice UK; London; On-site; GBP 69,000; Full time

Job summary

An established industry player seeks a Head of Service Performance and Improvement to lead significant change and enhance service delivery across various jurisdictions. This pivotal role involves collaborating with stakeholders, analyzing service performance, and implementing strategic improvements. If you are passionate about public service and want to make a real impact in the justice sector, this is an exciting opportunity to drive meaningful change and improve the experiences of service users.

Benefits

Civil Service Pension

Flexible Working Options

Access to Learning and Development

Annual Leave

Public Holidays

Season Ticket Advance

Qualifications

• Proven ability to lead and manage teams effectively.
• Experience in service management and strategic planning.
• Ability to analyze complex performance data.

Responsibilities

• Drive business improvement and performance across all services.
• Represent HMCTS in strategic discussions with stakeholders.
• Shape and inform ongoing service development.

Skills

Leadership Skills

Service Management

Analytical Skills

Communication Skills

Stakeholder Relationship Management

Negotiation Skills

Job description

East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber

Job Summary

This position is based Nationally

Job Description

Proud to Serve. Proud to Keep Justice Going.

The Head of Service Performance and Improvement is a key leadership role with responsibility for change, driving significant business improvement and performance across all jurisdictions and services within the region, improving the experience of those who use our services. Working alongside the Regional Delivery Director (RDD), the Head of Service Performance and Improvement will plan and shape the organisational context, delivering change and improved performance levels across all areas of service delivery and ensure the rapid and robust integration of new policies, procedures, and systems.

About Us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales and non-devolved tribunals in Scotland and Northern Ireland. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Your Role

The Head of Service Performance and Improvement is an essential link between Service Owners, who are responsible for central development and improvement of services, and the frontline operational delivery of those services. They will share regional insight via matrix relationships with Service Owners to shape and inform ongoing service development, anticipating and predicting long-term developments needed and playing a significant role in the achievement of key regional business plan objectives.

The Head of Service Performance and Improvement will represent HMCTS and influence external relationships with key stakeholders in strategic discussions on service provision. A key part of this role will involve creating, developing, and maintaining relationships with these stakeholders.

Your Skills And Experience

The successful applicant will have:

• Excellent leadership skills with proven ability and experience of leading and managing teams in accordance with appropriate management practices, policy, and strategy.
• A breadth and depth of specialist service knowledge and expertise and experience of service management to analyse and understand key service improvements.
• The ability to analyse conflicting, complex evidence and statistical performance information to anticipate and identify strategic, performance issues.
• Excellent communication and customer service skills, understanding the needs of our end users- reflecting the diverse needs of our customer base from professional justice partners to vulnerable victims and witnesses.
• Influencing skills, to deliver through others, collaborating and negotiating to deliver excellent levels of service across the region.
• A demonstrable track record of strategic planning and delivering substantial change and significantly improved performance levels.
• Excellent stakeholder relationship management skills and experience of supporting stakeholders/partners.
• Advanced negotiating skills, to manage conflicting views and implement organisational change, deliver strategic outcomes.
  
  

For a full outline of tasks please see the Role Profile attached.

Location: National – can be based at any National Services site

Further Details:

Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible, and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible, and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

For further information about the role, a conversation with the Delivery Director is available on request.

Proud to Serve. Proud to Keep Justice Going.

The Head of Service Performance and Improvement is a key leadership role with responsibility for change, driving significant business improvement and performance across all jurisdictions and services within the region, improving the experience of those who use our services. Working alongside the Regional Delivery Director (RDD), the Head of Service Performance and Improvement will plan and shape the organisational context, delivering change and improved performance levels across all areas of service delivery and ensure the rapid and robust integration of new policies, procedures, and systems.

Further Details:

Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible, and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible, and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

For further information about the role, a conversation with the Delivery Director is available on request.

Person specification

Please Refer To Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Seeing the Big Picture
• Changing and Improving
• Communicating and Influencing
• Managing a Quality Service
  
  

Alongside your salary of £68,967, HM Courts and Tribunals Service contributes £19,979 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance
  
  

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact :

• Name : SSCL Recruitment Enquiries Team
• Email : [e-mail]
• Telephone : [phone]
  
  

Recruitment team

• Email : [e-mail]
  
  

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([e-mail]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

https://jobs.justice.gov.uk/careers/JobDetail/5596?entityId=5596