Head of Service Management - SRE

John Goddard Associates; Sheffield; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading provider of Global Financial Services is seeking a Head of Service Management to lead service management for CTO operations. This role involves ensuring operational quality and experience in technology operations and SRE. The ideal candidate should be technologically fluent in cloud-native services, CI/CD tooling, and possess strong skills in service management frameworks.

Qualifications

• Proven experience in Technology Operations, Service Management, or SRE.
• Ability to operationalize global service management frameworks.
• Deep understanding of ITSM processes.

Responsibilities

• Lead Service Management for the CTO Organization.
• Own service management execution across the CTO portfolio.
• Drive adoption of global service management practices.

Skills

Technology Operations

Service Management

SRE

Infrastructure tooling

Cloud-native services

CI/CD tooling

Observability tooling

Job description

Overview

Head of Service Management- SRE, DevOps, Cloud, Infrastructure tooling

A leading provider of Global Financial Services is seeking a proven and reliable Head of Service Management to help shape, support, and strengthen the wider business function.

The Role

We are seeking a strategic, execution-focused leader to serve as the Head of Service Management for the CTO operations, reporting to the Global Head of Service Management.

This individual will be responsible for embedding global service management practices across all CTO-owned platforms and services—ensuring high reliability, operational rigor, and alignment to enterprise service standards.

Key Responsibilities

• Lead Service Management for the CTO Organization
• Own service management execution across the CTO portfolio, including infrastructure, developer and data platforms, CI/CD tooling, and enabling technologies.
• Drive adoption of global service management practices, ensuring CTO services are governed by enterprise standards for incident, problem, change, and service level management.
• Serve as the CTO's point of accountability for operational service quality, performance, and recovery.

Skills Required

• Proven experience in Technology Operations, Service Management, or SRE, preferably within infrastructure or developer tooling environments.
• Proven ability to operationalize global service management frameworks across engineering teams.
• Deep understanding of ITSM processes, including incident, problem, change, CMDB, and service level management.
• Strong experience partnering with Product Management and Platform Engineering in fast-moving, digitally focused organizations.
• Technically fluent across infrastructure, cloud-native services, CI/CD, and observability tooling.
• Experience in regulated industries or high-availability, business-critical technology environments is a plus.

About Us

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.