Head of Service - £55,000 (work life balance)

COREcruitment; London; On-site; GBP 55,000; Full time

Job summary

A dynamic group managing 10 bars and restaurants seeks a Head of Service to uphold high service standards and mentor a team of floor managers. This role focuses on enhancing service delivery while allowing for a better work-life balance with fewer late nights.

Benefits

Competitive salary

Performance-based bonus

Career growth opportunities

Qualifications

• Proven leadership in hospitality (bars & restaurants) required.
• Must come from a restaurant business and be at AGM level.

Responsibilities

• Lead and mentor floor managers, ensuring service standards.
• Refine SOPs and conduct regular audits across venues.
• Drive service improvements based on guest feedback.

Skills

Leadership

Service Excellence

Performance Improvement

Team Development

Job description

Bars & Restaurants – Salary £55,000 -per Annum - Head offcie function

Must come from a floor-based restaurant role to apply; they are not looking for anyone from an L&D background.

Who will you be working for?

Join a dynamic group of 10 bars and restaurants across London and Birmingham, known for their exceptional service and vibrant atmosphere.As Head of Service, you'll lead by example, ensuring service standards remain high and consistent, while mentoring a team of floor managers across all venues.This role involves time on-site but also connects to the Head Office, meaning fewer late nights and less time spent on the floor.It’s a support and standards-focused role.

The Role – Head of Service

• Lead and Mentor floor managers, setting high service standards.
• Ensure Consistency across all venues by refining SOPs and conducting regular audits.
• Drive Service Improvements based on guest feedback and internal reviews.
• Collaborate with AGMs & GMs to enhance service delivery and team performance.

Key Skills:

• Proven leadership in hospitality (bars & restaurants).
• Passionate about service excellence and team development.
• Ability to drive performance and improve guest satisfaction.
• Must come from a restaurant business to apply for this role & be at AGM level

Why Join?

• Competitive salary + performance-based bonus.
• Great opportunities for career growth within a fast-paced, fun business.

Interested?
Apply today or send your CV to Stuart Hills or call 0207 790 2666.