Head of Service (Engineering)

Perpetual Engineering; Birmingham; Hybrid; GBP 76,000 - 90,000; Full time

Job summary

A global leader in industrial tools is seeking a Head of Service based in the West Midlands. The role involves leading service operations across the UK & Ireland, managing teams, and driving customer satisfaction. Candidates should have significant experience in service operations and hold a degree in Electronics or Mechanical Engineering. This position offers a salary up to £90,000 with a full benefits package and opportunities for career progression.

Benefits

Car allowance

Bonus structure

Full benefits package

Qualifications

• Proven experience in service operations or planning at a senior level.
• Strong leadership and team development skills.
• Excellent communication and negotiation skills.
• Willingness to travel extensively across the UK & Ireland.

Responsibilities

• Lead and optimise service operations across the UK & Ireland.
• Drive continuous improvement in customer satisfaction.
• Manage service operations budget.
• Lead business development efforts for service growth.

Skills

Leadership and team development

Communication skills

Negotiation skills

Proficiency in Microsoft Excel

Education

Bachelor's degree in Electronics or Mechanical Engineering

Job description

Head of Service – Engineering & Industrial Sector

West Midlands Based (Travel Across UK & Ireland)

Salary up to £90,000 – Full Benefits Package, Car, and Bonus

Are you a dynamic leader with a passion for service excellence? Do you thrive in an environment where you can develop high-performing teams, drive operational efficiency, and ensure outstanding customer satisfaction?

We are representing our client, a global leader in industrial tools and assembly solutions, in their search for an experienced Service Manager / Service Operations Manager. This is a fantastic opportunity to join a forward-thinking organisation dedicated to delivering high-quality service solutions to world-class manufacturers across the automotive, aviation, and aligned engineering industries.

About the Role:

As Head of Service, you will be responsible for leading and optimising service operations across the UK & Ireland. Working closely with a team of Service Supervisors, Team Leaders, and Service Engineers, you will drive efficiency, quality, and customer satisfaction—ensuring the company remains the partner of choice for cutting-edge tooling solutions.

Key Responsibilities:

• Develop and lead high-performing service teams through coaching, training, and certification programmes.

• Drive continuous improvement in customer satisfaction, measured through regular feedback and surveys.

• Plan and manage the service operations budget, ensuring cost efficiency while supporting growth objectives.

• Lead business development efforts to drive service-related growth and opportunities.

• Maintain strong relationships with key contracted customers, identifying their evolving needs and implementing solutions.

• Optimise service networks (field and workshop) to improve efficiency and reduce lead times.

• Standardise and enhance service workflows to deliver best-in-class support.

• Set and manage operational KPIs, ensuring targets are met and consistently improved.

• Collaborate closely with cross-functional teams in sales, projects, and product development to align strategies.

• Ensure all warranty issues and product quality concerns are managed effectively in line with company procedures.


What We’re Looking For:

• Proven experience in service operations or planning at a senior level

• Strong leadership and team development skills, with the ability to motivate and influence

• Excellent communication and negotiation skills

• A Bachelor's degree (or higher) in Electronics or Mechanical Engineering

• Strong proficiency in Microsoft Office, especially Excel for reporting

• Willingness to travel extensively across the UK & Ireland

Reasons to Apply:

This is a key opportunity to represent a globally recognised industry leader with significant market presence in the industrial tools and assembly solutions sector. The successful candidate will take a leading role in managing customer relationships and driving service excellence across some of the world’s most renowned automotive and aviation brands.

You’ll have the opportunity to shape and lead a multi-team service delivery function committed to technical excellence and innovation. The role offers a highly competitive salary, full benefits package, and a clear career progression path within an industry-leading organisation.

Be part of a company that truly values employee development, customer focus, and operational excellence.

If you are a driven Senior Service Manager / Operations Manager looking to make a real impact within a leading multidisciplinary brand, we want to hear from you!

To learn more and arrange an initial conversation, contact Perpetual Partnerships at:

?? 0161 672 3322