Head of Service - Digital

TN United Kingdom; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as the Head of Service in the dynamic Tech Europe department. You'll lead the Digital Panel Network, ensuring optimal performance and service levels across Europe. This role is pivotal in transforming the Out-of-Home media landscape, allowing you to work with cross-functional teams and senior leaders to drive innovation and operational excellence. With a focus on continuous improvement and strategic leadership, you'll have the opportunity to influence the future of media while enjoying a supportive and inclusive work environment. Embrace the chance to grow with cutting-edge technology and make a meaningful impact in a rapidly evolving industry.

Benefits

33 paid holidays including bank holidays

Company Pension Scheme paid up to 8%

Life Insurance and group income protection scheme

Cycle to work scheme

Travel/season ticket loans

Discounts across hundreds of retailers

Social events

Charity days

Qualifications

• Experience in Managed Service environments with impactful results.
• Proven ability to manage third-party suppliers and enforce SLAs.

Responsibilities

• Lead day-to-day service of Digital Panel Network across Europe.
• Collaborate with stakeholders to ensure network performance and incident management.

Skills

Technical Leadership

Incident Management

Network Monitoring

Analytical Skills

Interpersonal Skills

Continuous Improvement

Education

Degree in Computer Science or related field

Tools

Network Monitoring Systems

ITIL Methodology

Job description

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The Clear Channel Europe portfolio spans 14 markets with 16,000 digital and 400,000 non-digital displays.

Our Mission is To Create the future of media. Transforming our estate, to the benefit of all our stakeholders, through data-driven innovations and infrastructure.

Technology is an integral part of the overall European operating model, where we value transparency and accountability and focus on value.

Our overall goal is to enable the future of media by being the industry-leading technology team who is customer obsessed, reliable, fast, flexible and innovative.

We’d love you to join us on our journey to Create the Future of Media

Why Us

This is one of the company’s high-priority strategic initiatives with direct support and visibility from our Senior Leaders. With your help this role will allow us to reshape the way we manage and interact with our physical screens and continue to allow us to create the future of OOH media.

So, we need someone who has done this before, at scale and can help us to guarantee success. This is the perfect time to join – ripe with opportunity!

About the role

At Clear Channel we aim to be the trailblazers in the Out-of-Home industry.

This role is for an exceptional Head of Service to join our dynamic Tech Europe department and work with a variety of cross-functional teams. In this role you will lead the day-to-day service of our Digital Panel Network (~15,000) across Europe, and ensuring every Digital panel is meeting its target operating service levels for our customers and our landlords

You will report directly to the Technology Director, and you will be expected to work with our cross-functional teams, business stakeholders both in UK and Europe, alongside Senior Leaders across all operational regions.

Key Objectives

Transform Vision into Action: Collaborate with stakeholders to turn the business vision into measurable, positive outcomes, ensuring alignment with customers and business needs.

Network Performance and Incident Management: Ensure network performance, proactively identify issues, and lead technical efforts to restore services quickly, supporting major incidents and participating in post-incident reviews.

Process and SLA Optimization: Develop and refine NOC processes, hold Service Providers accountable, ensure adherence to SLAs, and establish a warning system for breaches.

Strategic and Technical Leadership: Provide technical leadership across the digital network team, communicate strategy, goals, and metrics to drive accountability and success, and stay informed on new technologies to enhance productivity.

Team and Stakeholder Management: Manage a team of support engineers, including performance reviews and absence management, while maintaining close alignment with stakeholders to deliver appropriate solutions.

Holistic Platform and Business Improvement: Adopt a holistic approach to the platform, considering commercial, support, and non-functional aspects, and recommend improvements to business processes using IT capabilities.

What we’re looking for

• Demonstrated success in a technical role within a Managed Service environment, with a history of delivering impactful results.
• Proven ability to manage Digital Operation third-party suppliers, and enforce Service Level Agreements (SLAs).
• In-depth understanding of NOC functions, with experience in building a high-performance operation centre from the ground up.
• Experience in managing 24x7 operational systems and third-party vendor relationships.
• Prior experience overseeing critically important systems and large-scale program management, ensuring operational excellence.
• Proficiency with various network monitoring systems.
• Hands-on experience with incident and change management using ITIL methodology.
• Approachable and proactive, with excellent interpersonal skills to effectively interact with team members and stakeholders.
• Passion for continuous improvement, with strong analytical skills to identify and implement team improvements.
• Comprehensive experience from design to live platform operations.
• Highly organized and structured, with strong attention to detail and quality.
• Skilled in articulating complex technical solutions in a business-friendly manner to senior stakeholders.

What’s in it for you?

Out-of-home Advertising is a well-established medium undergoing a digital revolution, and one we believe we are uniquely positioned to capture.

You will be at the forefront of this journey, working with your peers to lead the way.

As part of this you will get to grow and learn by working with the latest tech, joining with innovative partners, and working with great colleagues on a day-to-day basis.

You will have influence and you will have the opportunity to create something you will feel proud of.

The package will also include:

• 33 paid holidays inc bank holidays
• Company Pension Scheme paid up to 8%
• Life Insurance and group income protection scheme
• Cycle to work scheme
• Travel/season ticket loans and a whole host of discounts across 100s of retailers
• Social events
• Charity days

At Clear Channel, we are committed to treating everyone with fairness and respect, regardless of their race, gender, age, ethnicity, background, sexual orientation, disability, or any other differences. We work hard to foster an inclusive environment, a place you can be yourself. We support reasonable adjustment requests from candidates and employees.