Head of Service Delivery Installation Management

Arqiva; United Kingdom; Hybrid; GBP 90,000 - 110,000; Full time

Job summary

A leading company in UK broadcast seeks a Head of Service Delivery Installation Management to oversee installation teams and contract performance. This role will require strong leadership and contract management skills to ensure customer satisfaction and deliverables are met. Join a dynamic environment that values growth and offers a competitive salary package.

Benefits

Private Medical

25 days annual leave

Access to comprehensive flexible benefits

Business Vehicle

Qualifications

• Significant experience in contract management with high value contracts.
• Proven experience in a senior leadership role with installation teams.
• Strong analytical and problem-solving skills.

Responsibilities

• Establish and manage internal and contract partner installation teams.
• Oversee implementation of installation contracts and performance compliance.
• Prepare and present performance reports to senior management.

Skills

Leadership

Contract Management

Analytical Skills

Stakeholder Management

Job description

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Head of Service Delivery Installation Management

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Client:

Arqiva

Location:

United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

85d1206928df

Job Views:

3

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Location:Hybrid working with weekly visit to an Arqiva office Daventry (Winchester, London, Huddersfield) as and when required and visits to the customer.

Total Package

• Up to £90k depending on experience
• 15% bonus
• Business Vehicle
• Private Medical
• 25 days annual leave
• Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes,gymflex, buy and sell annual leave, travel and dental insurance
• Work. Life. Smarter. Our commitment to a flexible and hybrid working culture

Role Purpose

To deliver revenue into the business in line with expectations of specific programmes and being responsible for the customer experience during programme delivery.
Ensure all delivery KPI’s are met in line with the contract, including programme deliverables and consumer satisfaction.

The role

• Establish, lead, and manage both internal teams and contract partner installation teams to deliver customer installation plans on time, within budget, to the required quality standards, and with a strong focus on safety.
• Develop and maintain strong relationships with key stakeholders across Arqiva and its customer base, ensuring alignment, collaboration, and mutual value delivery.
• Oversee the implementation of installation contracts, ensuring that all parties meet their obligations within the stipulated timelines.
• Monitor ongoing performance and ensure compliance with terms, including deliverables, payment schedules, and service levels.
• Maintain records of all major contracts and related documentation.
• Identify potential risks associated with installation contracts and proactively develop strategies to mitigate these risks.
• Address issues of non-compliance or disputes, ensuring timely resolution through negotiation or legal channels.
• Advise senior management on contractual risks and propose solutions.
• Monitor and analyse contract performance, ensuring that all KPIs and deliverables are met.
• Prepare and present performance reports to senior management, highlighting successes and areas for improvement.
• Suggest improvements in contract processes, policies, and systems based on experience and feedback.
• Keep up to date with water industry best practices, legal developments, and new technologies that may impact contract management.
• Develop strong relationships with key suppliers to enable effective management on a day-to-day basis, ensuring planning and delivery of meter deployment plans, and resolution of post install issues.
• Be accountable for the co-ordination of forecasts and orders to meter and device manufactures in line with programme plan.
• Develop and lead processes that will ensure the alignment of deployment plans between the customer, Arqiva network build teams and key service providers.
• Own feedback and reporting to the Supplier Management team to enable them to effectively manage partners through the formal SRM governance processes.
• Commercial management of key service providers, ensuring robust processes exist and are operated to enable accurate partner payment.
• Accountable for the monitoring and improvement of quality management plans including scorecards to give assurance of installation quality with a view to maximise first time quality installs.

The person

• Demonstrated expertise in designing, implementing, and sustaining operating models and organisational structures that consistently deliver contractual value.
• Significant experience in contract management with a focus on high value and high-volume contracts.
• Proven experience in a senior leadership role overseeing installation teams, with a focus on managing both internal teams and third-party contractors while maintaining a strong customer focus.
• Exceptional leadership, communication, and interpersonal skills, with the ability to manage, motivate, and develop both internal teams and third-party teams.
• Strong analytical and problem-solving skills, with the ability to identify and resolve issues related to contractor and internal team performance, project delivery, and customer satisfaction.
• Significant experience acting as a programme/project lead, managing multiple workstreams and partners to deliver the required outcome.
• Excellent communication skills, both written and verbal, with the ability to engage stakeholders at all levels.

We are theundisputed leader in UK TV and radio broadcast, and theUK’s leading Smart utilities platform, directly shaping the future of connectivity.

Through our established infrastructure we ensure that media and data are delivered exactly where they’re needed most, whether it’s bringing content to your TV or radio or transmitting data from your smart meter to your utility provider - chances are our services are a part of your daily life,seamlessly connecting you through our behind-the-scenes technology.

With an impressive history and an innovative future ahead of us, leading the transition of global media distribution to cloud based solutions and creating scalable solutions for new connectivity sectors - you’ll have many opportunities to develop and grow your unique career with us.

Why Arqiva? Reward.Connection.Growth

At Arqiva, we believe in supporting you to be your best, both at work and outside of it. That’s why our rewards and benefits go far beyond your pay; take a look at our booklet.

Here, you’ll find endless opportunities to connect, whether that’s with colleagues through our internal networks and events or by making a difference in the communities where we work.

And when it comes to your career, we’re committed to helping you grow. Whether you want to become a specialist in your field or climb to the top, we’ll support you every step of the way.