Head of Service Delivery Basingstoke/Hybrid £80,000 - £110,000

Opus Recruitment Solutions Ltd; England; Hybrid; GBP 80,000 - 110,000; Full time

Job summary

A leading fintech firm is looking for a Head of Service Delivery to manage the post-sale customer journey in Basingstoke/Hybrid. This role involves leading multifunctional teams, building scalable processes, and driving customer retention. The ideal candidate should have strong leadership in enterprise SaaS or fintech delivery and experience in regulated industries. The position offers a salary of up to £110,000, hybrid working, and additional benefits.

Benefits

Hybrid working

26 days holiday plus bank holidays

Solid pension

Qualifications

• Strong leadership in enterprise SaaS or fintech delivery.
• Experience scaling teams and processes in a fast-paced environment.
• Background in regulated industries such as banking or payments.

Responsibilities

• Lead multifunctional teams across delivery, support, and success.
• Build scalable onboarding and implementation frameworks.
• Drive customer retention and upsell through relationship management.
• Own delivery strategy and KPIs across the department.
• Champion Agile/Hybrid methodologies and continuous improvement.

Skills

Leadership in SaaS or fintech delivery

Experience in scaling teams

Strategic thinking

Relationship management

Job description

Overview

Head of Service Delivery Basingstoke/Hybrid £80,000 - £110,000

Customer Success Delivery Leadership Fintech SaaS Agile PMO Implementation Strategy Growth Culture Builder

Are you the kind of leader who thrives in high-growth environments? Do you know how to scale delivery teams while keeping customers genuinely happy?

I’m working with a fast-scaling fintech that’s transforming how enterprise clients manage cash and payments. They’re on the hunt for a Head of Delivery to lead the post-sale customer journey, from onboarding and implementation to support and long-term success. You’ll own the full delivery lifecycle, managing teams across Customer Success, PMO, Implementation, and Support. This is a strategic leadership role where you’ll shape delivery frameworks, drive customer retention, and build scalable processes that actually work. You’ll be joining a tight-knit leadership team and playing a key role in defining how the business grows. Think: high autonomy, high impact, and a culture that values pragmatism over process for process’s sake.

What you’ll be doing

• Leading multifunctional teams across delivery, support, and success
• Building scalable onboarding and implementation frameworks
• Driving customer retention and upsell through relationship management
• Owning delivery strategy and KPIs across the department
• Championing Agile/Hybrid methodologies and continuous improvement

What they’re looking for

• Strong leadership in enterprise SaaS or fintech delivery
• Experience scaling teams and processes in a fast-paced environment
• Background in regulated industries (banking, payments, etc.)
• Strategic thinker with a hands-on approach

In return you will get a salary up to £110,000 and you will get Hybrid working, 26 days holiday + bank, solid pension and more.

If you’re interested please apply or send your CV to No sponsorship.