Head Of Service Delivery | Basingstoke/Hybrid | £80,000 - £110,000

Opus Recruitment Solutions; Basingstoke; Hybrid; GBP 80,000 - 110,000; Full time

Job summary

A fast-scaling fintech company in Basingstoke is seeking a Head of Service Delivery to lead the post-sale customer journey. You will own the full delivery lifecycle and manage teams across various functions. This strategic role offers high autonomy and impact within a culture that values pragmatism. The position offers a competitive salary between £80,000 and £110,000.

Qualifications

• Experience leading delivery teams in a high-growth environment.
• Proven track record in customer success and strategic leadership.
• Ability to build scalable processes and frameworks.

Responsibilities

• Own the full delivery lifecycle from onboarding to long-term support.
• Manage teams across Customer Success, PMO, Implementation, and Support.
• Shape delivery frameworks and drive customer retention.

Skills

Customer Success

Delivery Leadership

SaaS

Agile

Implementation

Strategy

Growth

Culture Building

Job description

Overview

Head of Service Delivery | Basingstoke/Hybrid | £80,000 - £110,000

Customer Success | Delivery Leadership | Fintech | SaaS | Agile | PMO | Implementation | Strategy | Growth | Culture Builder

Are you the kind of leader who thrives in high-growth environments?

Do you know how to scale delivery teams while keeping customers genuinely happy?

I'm working with a fast-scaling fintech that's transforming how enterprise clients manage cash and payments. They're on the hunt for a Head of Delivery to lead the post-sale customer journey, from onboarding and implementation to support and long-term success.

You'll be owning the full delivery lifecycle, managing teams across Customer Success, PMO, Implementation, and Support. This is a strategic leadership role where you'll shape delivery frameworks, drive customer retention, and build scalable processes that actually work.

You'll be joining a tight-knit leadership team and playing a key role in defining how the business grows. Think: high autonomy, high impact, and a culture that values pragmatism over process for process's sake.