Head of Service Delivery and QA

JR United Kingdom; Coventry; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A leading technology company is seeking a Head of Service Delivery and QA in Coventry. This pivotal role demands an experienced leader to establish a QA and Service Delivery function, ensuring quality and reliability while driving improvement across operations. The successful candidate will play a key part in shaping the company's success and will work closely with senior leadership in a hybrid working environment, enjoying competitive salaries and comprehensive benefits.

Qualifications

• At least 5 years in a Management or Leadership role within QA.
• Strong understanding of QA tools and best practices.
• Ability to define and improve processes effectively.

Responsibilities

• Lead and mentor the QA team, oversee the QA lifecycle.
• Manage the release management process and coordinate activities.
• Drive a culture of quality and define best practices.

Skills

Leadership

Communication

Interpersonal Skills

QA Methodologies

Process Improvement

Job description

Head of Service Delivery and QA, coventry

Client:

Spectrum IT Recruitment

Location:

coventry, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

5

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

We have an excellent opportunity for an experienced and strategic leader to establish and spearhead our clients QA and Service Delivery function. This is a pivotal role responsible for defining and executing the strategy for our QA and Release Management operations. The successful candidate will be instrumental in ensuring the quality and reliability of our client's software releases, fostering a culture of continuous improvement, and enhancing the overall service delivery capabilities. This role offers a great opportunity to build and shape a critical function within a growing technology company, working closely with senior leadership to drive operational excellence and contribute significantly to the success of the business.

Our client's office is based in Brighton, and this is a hybrid working role. As well as very competitive salaries, our client offers a comprehensive benefits package.

Key Responsibilities:

Quality Assurance Management

• Lead and Mentor the QA team
• Oversee all aspects of the QA lifecycle, including test planning, design, automation, and reporting
• Implement and enhance QA methodologies
• Collaborate closely with Product and Development teams to integrate QA

Release Management

• Lead and manage the release management process
• Implement and manage release gateways and sign-off procedures to unsure stakeholder agreement
• Develop and maintain release schedules, communication
• Coordinate release activities across multiple teams like Development, QA, Infrastructure, Product to ensure smooth execution

Strategic Leadership

• Develop and implement a cohesive strategy for QA and Release Management
• Drive a culture of quality and continuous improvement across the company
• Define and champion best practices, processes, and tooling to optimize the efficiency and effectiveness of QA and release operations

Skills & Experience required:

• Proven experience within QA and release management with at least 5 years in a Management or Leadership role
• Strong understanding of QA Methodologies, tools, and best practices
• Proven ability to define, implement and improve processes
• Excellent leadership. Communication and interpersonal skills
• Ability to work effectively within a fat-paced environments
  

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

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Created on 26/06/2025 by JR United Kingdom