Head of Service Delivery and QA

JR United Kingdom; Chesterfield; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

A leading technology company is seeking a Head of Service Delivery and QA to establish and manage their QA and Service Delivery functions. This strategic position involves defining quality assurance processes, leading a team, and working closely with senior management to enhance service delivery. The role provides a unique opportunity to shape a critical function within a growing organization, offering hybrid work options and competitive salaries.

Benefits

Comprehensive benefits package

Competitive salaries

Qualifications

• 5+ years in a management or leadership role in QA and release management.
• Strong understanding of QA methodologies and tools.
• Ability to work effectively in fast-paced environments.

Responsibilities

• Lead and mentor the QA team, overseeing the QA lifecycle.
• Manage the release management process and coordinate activities across teams.
• Drive a culture of quality and continuous improvement.

Skills

Leadership

Communication

QA Methodologies

Process Improvement

Job description

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Head of Service Delivery and QA, chesterfield

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Client:

Spectrum IT Recruitment

Location:

chesterfield, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

We have an excellent opportunity for an experienced and strategic leader to establish and spearhead our clients QA and Service Delivery function. This is a pivotal role responsible for defining and executing the strategy for our QA and Release Management operations. The successful candidate will be instrumental in ensuring the quality and reliability of our client's software releases, fostering a culture of continuous improvement, and enhancing the overall service delivery capabilities. This role offers a great opportunity to build and shape a critical function within a growing technology company, working closely with senior leadership to drive operational excellence and contribute significantly to the success of the business.

Our client's office is based in Brighton, and this is a hybrid working role. As well as very competitive salaries, our client offers a comprehensive benefits package.

Key Responsibilities:

Quality Assurance Management

• Lead and Mentor the QA team
• Oversee all aspects of the QA lifecycle, including test planning, design, automation, and reporting
• Implement and enhance QA methodologies
• Collaborate closely with Product and Development teams to integrate QA

Release Management

• Lead and manage the release management process
• Implement and manage release gateways and sign-off procedures to unsure stakeholder agreement
• Develop and maintain release schedules, communication
• Coordinate release activities across multiple teams like Development, QA, Infrastructure, Product to ensure smooth execution

Strategic Leadership

• Develop and implement a cohesive strategy for QA and Release Management
• Drive a culture of quality and continuous improvement across the company
• Define and champion best practices, processes, and tooling to optimize the efficiency and effectiveness of QA and release operations

Skills & Experience required:

• Proven experience within QA and release management with at least 5 years in a Management or Leadership role
• Strong understanding of QA Methodologies, tools, and best practices
• Proven ability to define, implement and improve processes
• Excellent leadership. Communication and interpersonal skills
• Ability to work effectively within a fat-paced environments
  

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.