Head of Service Delivery and QA

Spectrum It Recruitment Limited; Brighton; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company seeks an experienced QA and Release Management leader to define and execute their strategy for quality assurance and service delivery. This hybrid role involves mentoring a QA team, overseeing the QA lifecycle, and ensuring software release reliability, contributing significantly to operational excellence.

Benefits

Comprehensive benefits package

Competitive salaries

Qualifications

• Proven experience in QA and release management with at least 5 years in a Management or Leadership role.
• Strong understanding of QA methodologies, tools, and best practices.
• Ability to work effectively in fast-paced environments.

Responsibilities

• Lead and mentor the QA team, overseeing all QA lifecycle aspects.
• Manage the release management process and coordinate activities across multiple teams.
• Develop and implement a cohesive strategy for QA and Release Management.

Skills

Quality Assurance Management

Leadership

Communication

Interpersonal Skills

Continuous Improvement

Job description

We have an excellent opportunity for an experienced and strategic leader to establish and spearhead our clients QA and Service Delivery function. This is a pivotal role responsible for defining and executing the strategy for our QA and Release Management operations. The successful candidate will be instrumental in ensuring the quality and reliability of our client's software releases, fostering a culture of continuous improvement, and enhancing the overall service delivery capabilities. This role offers a great opportunity to build and shape a critical function within a growing technology company, working closely with senior leadership to drive operational excellence and contribute significantly to the success of the business.

Our client's office is based in Brighton, and this is a hybrid working role. As well as very competitive salaries, our client offers a comprehensive benefits package.

Key Responsibilities:

Quality Assurance Management

• Lead and Mentor the QA team
• Oversee all aspects of the QA lifecycle, including test planning, design, automation, and reporting
• Implement and enhance QA methodologies
• Collaborate closely with Product and Development teams to integrate QA

Release Management

• Lead and manage the release management process
• Implement and manage release gateways and sign-off procedures to unsure stakeholder agreement
• Develop and maintain release schedules, communication
• Coordinate release activities across multiple teams like Development, QA, Infrastructure, Product to ensure smooth execution

Strategic Leadership

• Develop and implement a cohesive strategy for QA and Release Management
• Drive a culture of quality and continuous improvement across the company
• Define and champion best practices, processes, and tooling to optimize the efficiency and effectiveness of QA and release operations

Skills & Experience required:

• Proven experience within QA and release management with at least 5 years in a Management or Leadership role
• Strong understanding of QA Methodologies, tools, and best practices
• Proven ability to define, implement and improve processes
• Excellent leadership. Communication and interpersonal skills
• Ability to work effectively within a fat-paced environments

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.