Head Of Service Delivery

Alecto Recruitment; Warrington; On-site; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is seeking a Head of Service Delivery in Warrington to lead transformational service initiatives and manage multi-utility projects. The role offers a competitive salary of £80,000 - £100,000 per annum, plus vehicle allowance, fuel, and generous holiday benefits. The ideal candidate should have a strong background in project management and a proven track record in performance analytics. This position demands someone who can motivate teams while ensuring compliance with regulations and continuous improvement efforts.

Benefits

25 days holiday plus bank holidays

Vehicle allowance

Fuel allowance

Qualifications

• Proven success in leading multi-utility projects and performance analytics.
• Ability to motivate and influence teams to improve performance.
• Strong problem-solving and negotiation skills.

Responsibilities

• Develop effective relationships across departments for project success.
• Ensure communication and controls for project delivery are in place.
• Identify and mitigate risks associated with service delivery.

Skills

Leading Commercial & Industrial multi-utility projects

Performance analytics leadership

Project management

Data analytics

Problem resolution

Education

Advanced project management qualification (PRINCE2)

Formal project management qualification

Job description

Overview

Head of Service Delivery – Warrington

£80,000 - £100,000 Per annum • Vehicle/Allowance

Main Purpose

Reporting to the MD with ultimate accountability for delivering a transformational service to customers in the delivery of service in accordance with SLAs and KPIs, and ensuring that the teams deliver exceptional performance to support future Company success.

Responsibilities

• Develop strong, effective relationships with other department heads and team members to ensure that all go-live projects have necessary administration, resources, compliance and approvals from relevant bodies to proceed with delivery of projects, and that these are resourced efficiently and effectively to deliver optimum ROI.
• Facilitate the development and effectiveness of the SMT by building a cohesive, aligned, focused and shared responsibility for significant business improvements.
• Ensure that the MD is liberated to focus on their responsibilities and only involved at points of critical escalation.
• Ensure that accurate and timely communication, instruction and controls are in place to commence, maintain, monitor and complete delivery of projects to agreed KPI's.
• Ensure that all policy, procedure and process are effectively mapped, documented and deliver incremental improvements for the business.
• Identify opportunities to improve service delivery processes, systems and technologies to enhance efficiency and customer satisfaction.
• Ensure that all regulatory and accreditation requirements are exceeded and that at least one additional award is gained for the business each year.
• Identify and mitigate potential risks associated with service delivery, ensuring business continuity and minimising disruptions.
• Determine and implement a strategy and practical incremental improvement plans to make award-winning level changes to contribute to improved performance with the Company ESG policy and agreed KPI's and SLAs.
• Ensure accurate tracking of the supply chain of materials and deliver year-on-year improvement to contribute to the Company ESG objectives.
• Identify and implement transformational analytics and reporting tools to identify overall business performance, opportunities for improvement, and actions for improved efficiency and growth.
• Motivate and lead by example all subordinates, ensuring that performance objectives are clear, monitored and appropriately acknowledged or improvement plans put in place to enable high performing teams.
• Ensure that all direct and indirect reports are supported with relevant development pathways and plans.

Knowledge, Skills & Experience

• Experience of leading Commercial & Industrial multi-utility projects.
• Depth and proven success via development and leadership of performance analytics.
• Advanced project management qualification, ideally PRINCE2.
• Formal project management qualification.
• Evidence of advanced definition and application of data analytics.
• Experience of successfully leading people to motivate, influence and drive improved performance.
• Operates with integrity and professionalism.
• Seeks solutions and takes responsibility for actions.
• Able to swiftly identify, negotiate and resolve problems on own accord.
• Consistently takes responsibility, delivers and exceeds targets.
• Considers the bigger Company picture in all actions and liaises with others accordingly.

What We Offer

£80,000 - £100,000 Per annum • Vehicle/Allowance + Fuel • 25 days Holiday + Bank Holidays

How to Apply

This is not exhaustive; if you would like to find out more and feel you have the necessary experience to fulfil the position please apply or reach out directly to (url removed).

INDU