Head of Service Delivery

Jackson Hogg; Sheffield; On-site; GBP 90,000 - 120,000; Full time

Job summary

Jackson Hogg is recruiting a Head of Service Delivery in Sheffield to lead a talented team responsible for delivering customer-critical projects across the UK. You’ll shape how the function develops, drive structure and continuous improvement, and have autonomy from day one.

You’ll be a strong, people-focused leader who motivates diverse personalities, balances customer expectations with operational demands, and influences stakeholders at all levels to deliver exceptional service.

Qualifications

• High emotional intelligence.
• Strong communication skills.
• Resilience and adaptability.
• Commercial awareness.
• Collaborative leadership style.
• Excellent stakeholder management.
• Decision-making confidence.
• Proactive, solutions-focused mindset.
• Ability to bring stability and direction in fast-paced environments.

Responsibilities

• Lead a team delivering customer-critical projects across the UK.
• Balance customer expectations with operational demands and team development.
• Drive continuous improvement across delivery processes.
• Influence stakeholders at all levels.
• Create structure, accountability and clear processes.

Skills

Leadership

People development

Change management

Stakeholder management

Strategic thinking

Job description

Head of Service Delivery

Sheffield

Are you the type of leader who gets genuine satisfaction from building high-performing teams, developing people and bringing structure to fast-paced environments?

We're supporting a growing, purpose-led organisation as they appoint a Head of Service Delivery to lead a talented team responsible for delivering customer-critical projects across the UK.

This is a rare opportunity to step into a business at an exciting stage of growth, where you'll have the autonomy to shape how a function develops whilst making a visible impact from day one.

The Opportunity

As Head of Service Delivery, you'll lead a team of experienced professionals operating within a fast-moving environment where priorities can shift quickly and no two days look the same.

Success in this role won't come from being the most technical person in the room.

Instead, you'll be a strong leader who can motivate different personalities, create clarity in complexity and help a team perform at its best under pressure.

You'll act as a trusted figure across the business, balancing customer expectations, operational demands and team development whilst driving continuous improvement.

We're looking for someone who can:

• Build trust and credibility quickly
• Lead and develop high-performing teams
• Coach and support individuals with different personalities and working styles
• Stay calm and level-headed during challenging situations
• Create structure, accountability and clear processes
• Manage competing priorities without losing sight of the bigger picture
• Navigate change positively and bring people with them
• Influence stakeholders at all levels
• Drive exceptional customer experiences
• Balance operational delivery with long-term strategic thinking

What will make you successful?

You’ll likely be an experienced leader who naturally gravitates towards the people side of management.

You’ll enjoy:

• Developing teams and individuals
• Solving complex operational challenges
• Building strong relationships
• Creating engagement and accountability
• Improving ways of working
• Leading through change
• Delivering results through others

The person

We’re particularly interested in individuals who demonstrate:

• High emotional intelligence
• Strong communication skills
• Resilience and adaptability
• Commercial awareness
• A collaborative leadership style
• Excellent stakeholder management skills
• Confidence in making decisions
• A proactive and solutions-focused mindset
• The ability to bring stability and direction in fast-paced environments

If you’re looking for a leadership role where you can genuinely influence a growing organisation, shape a team and help drive the next stage of growth, we’d love to hear from you.