Head of Service Delivery

Alecto Recruitment; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency is seeking a Head of Service Delivery to oversee project delivery and enhance service efficiency. The successful candidate will possess strong leadership skills and a proven track record in project management, with a salary range of £80,000 - £100,000, plus additional benefits including a vehicle allowance and 25 days of holiday.

Benefits

Vehicle Allowance

Fuel allowance

25 days holiday plus bank holidays

Qualifications

• Experience leading Commercial & Industrial projects.
• Proficient in performance analytics and project management.
• Evidence of successfully leading and motivating teams.

Responsibilities

• Develop effective relationships across departments.
• Ensure successful project delivery and communication.
• Identify improvements in service delivery processes.

Skills

Leading Commercial & Industrial multi-utility projects

Performance analytics

Project management qualification

Data analytics

Motivating and influencing teams

Education

Advanced project management qualification

Formal project management qualification

Job description

Overview

Head of Service Delivery - Warrington

80,000 - 100,000 Per annum • Vehicle/Allowance

Key Responsibilities/Accountabilities

• Develop strong effective relationships with other department heads and team members to ensure that all go live projects have necessary and correct administration, resources, compliance and approvals from relevant bodies to proceed with delivery of projects and that these are resourced efficiently and effectively to deliver optimum ROI
• Facilitate the development and effectiveness of the SMT by building a cohesive, aligned, focused & shared responsibility for significant business improvements
• Ensure that the MD is liberated to focus on their responsibilities and only involved at points of critical escalation
• Ensure that accurate and timely communication, instruction and controls are in place to commence, maintain, monitor and complete delivery of projects to agreed KPI's
• Ensure that all policy, procedure and process is effectively mapped, documented & delivers incremental improvements for the business
• Identify opportunities to improve service delivery processes, systems, and technologies to enhance efficiency and customer satisfaction
• Ensure that all regulatory and accreditation requirements are exceeded and that at least one additional award is gained for the business each year
• Identify and mitigate potential risks associated with service delivery, ensuring business continuity and minimising disruptions
• Determine and implement a strategy and practical incremental improvement plans to make award winning level changes to contribute to improved performance with the Company ESG policy and agreed KPI's and SLA's
• Ensure that accurate tracking of the supply chain of materials is maintained and deliver year on year improvement to contribute to the Company ESG objectives
• Identify and implement transformational analytics and reporting tools to identify overall business performance, opportunities for improvement, and actions for improved efficiency and growth
• Motivate and lead by example all subordinates ensuring that performance objectives are clear, monitored and appropriately acknowledged or improvement plans put in place to enable high performing teams
• Ensure that all direct and indirect reports are supported accordingly with relevant pathways and development plan

Knowledge, Skills, Experience

• Experience of leading Commercial & Industrial multi-utility projects
• Depth and proven experience of success via development and leadership of performance analytics
• Advanced project management qualification, ideally Prince2
• Formal project management qualification
• Evidence of advanced definition and application of data analytics
• Experience of successfully leading people to motivate, influence and drive improved performance
• Operates with integrity & professionalism
• Seeks solutions and takes responsibility for actions
• Able to swiftly identify, negotiate and resolve problems on own accord
• Consistently takes responsibility & delivers and exceeds targets
• Considers bigger Company picture in all actions and liaises with others accordingly

In return our client will offer

• 80,000 - 100,000 Per annum
• Vehicle/Allowance + Fuel
• 25 days Holiday + Bank Holidays

This is not exhaustive so if you would like to find out more and feel you have the necessary experience to fulfil the position please apply or reach out directly to (url removed)